Client Support Specialist

OUR MISSION

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert clinical care to provide exceptional, real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. We believe that by empowering our clinicians, patients, and partners with quality data, we can enhance patient care, expand physician capacity to care, and improve quality of life. Recognized by Deloitte's Technology Fast 500, we are committed to driving progress and expanding access to high-quality care for all patients, regardless of location. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone.

POSITION DESCRIPTION

As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client systems, such as electronic health records (EHRs) and execute various tasks requested by our clients. Additionally, you will be responsible for registering new patients from existing clients, insurance verification, handling transfer in/out requests from the clinic, and ensuring their successful enrollment in our program. This role involves high-velocity work, including uploading reports, adjusting transmission schedules, and handling patient enrollment.

Rhythm offers full-time employees a robust compensation and benefits package, including Health and Prescription coverage, Dental, Vision, 401k Retirement Savings with company match for full-time employees, Paid Time Off and more.

KEY RESPONSIBILITIES

• Register new patients from existing clients and ensure successful program enrollment.
• Adjust transmission schedules and manage other high-velocity tasks.
• Respond to client requests and administrative needs within the EHR system.
• Collaborate with internal teams to ensure accurate and timely documentation.
• Maintain detailed and accurate records of all activities and interactions.
• Perform custom workflows and tasks as requested by clients or Rhythm Management Group.
• Support patient outreach efforts and handle any required communication with patients.
• Participate in ongoing training and development to stay current with best practices and new technologies.

QUALIFICATIONS

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
• Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Proficiency in using EHR systems and other healthcare workflow tools.
• Ability to work independently and as part of a team.
• Empathy and dedication to providing exceptional patient care.

HIGHLIGHTS

• Compensation: This is an hourly role of $18 per hour with performance-based incentives for quality of work on top of the base.
• Employment: This is a full-time position with benefits.
• Office Locations: You will report to either the Brooklyn, New York, or Rockville, Maryland office.
• Schedule: You will be required to report to the office 2 days per week and work remotely for 3 days per week. You will operate within our business hours (9a-5p ET or 10a-6p ET, Monday through Friday).