Are you passionate about providing exceptional client service and solving technical issues with precision and care? Join our team as a Client Support Specialist and play a key role in delivering top-tier support to our clients while working alongside Implementation, Development, and Relationship Management teams.
At Autoscribe, we believe client satisfaction starts with responsive, knowledgeable, and thoughtful support. If you're eager to make an impact in a fast-paced environment and have a background in technical help desk or payment support, we’d love to hear from you.
What You’ll DoServe as a trusted partner to clients by delivering high-quality, prompt, and courteous support
Respond to help desk inquiries and resolve front-line technical and payment-related issues
Maintain and update client contact records and service documentation
Train clients on systems and tools as needed
Analyze and escalate urgent issues with clarity and efficiency
Document workflows and contribute to knowledge base content
Use service desk tools (like HappyFox) to organize, track, and categorize issues
Collaborate cross-functionally with internal teams to resolve issues and improve the client experience
Monitor file transfers and manage system files and reports
Participate in a rotating on-call schedule outside standard business hours
Engage in continuous improvement through training and performance feedback
Associate’s degree or equivalent business experience
2+ years of technical help desk support experience
Experience in financial services, banking, or ACH payment processing is strongly preferred
Strong analytical and reconciliation skills
Organized and detail-oriented, with excellent written documentation habits
Proficient in Microsoft Office and Windows operating systems
Familiarity with SQL queries, XML, and JSON formats is a plus
A proactive, client-first mindset with excellent verbal and written communication skills
Are a great listener and an empathetic yet effective communicator
Stay calm under pressure and act quickly to resolve issues
Take pride in delivering an exceptional client experience
Love solving problems and finding root causes—not just quick fixes
Enjoy learning and continuously improving your skills
We’re a mission-driven company that values integrity, teamwork, and client success. You’ll have the chance to grow professionally while making a real impact on the clients we serve every day.
We offer competitive pay and a full benefits package, including company paid life, disability and three medical plans to select from. This position is a hybrid one, working 2-3 days in the Jacksonville office. Compensation is commensurate with experience. This is a non-exempt, hourly position with an hourly rate of $26-$29 per hour. This position is also overtime eligible.Similar Jobs
What We Do
Autoscribe Corporation is a leading financial services company and payment processor. With more than two decades of innovation and leadership in the financial technology industry, Autoscribe offers a full suite of tools through PaymentVision and Lyons Commercial Data to help their customers grow their business, simplify payment processing, mitigate risk, and ensure compliance. Recently named to the Inc. 5000 as one of the fastest growing private companies in the nation, Autoscribe has thousands of customers and processes more than $1 billion in transactions annually.
Our mission is simple: to build lasting relationships through trust while providing customized, compliant, and secure financial technology solutions.
About PaymentVision
PaymentVision is a biller-direct, PCI-certified, electronic payment gateway provider. PaymentVision offers clients the unified ability to accept ACH, check, and credit or debit card payments, by phone, or through Internet channels. PaymentVision solutions handle billions of dollars for thousands of financial institutions, large and small nationwide including, credit unions, banks, and consumer finance and collection agencies. For more information, please visit http://www.paymentvision.com; follow PaymentVision on Twitter @PaymentVision or on Facebook at http://www.facebook.com/paymentvision; or call 800-345-7243.
About Lyons Commercial Data
Lyons Commercial Data is a leading provider of quality U.S. and Canadian financial institution data, including all current ABA routing numbers and other information critical to transaction processing. Lyons Commercial Data also offers proven solutions to financial institutions, payment processors, and other businesses, to assist them in optimizing their ACH processes, managing risk, and fraud mitigation. For more information, please visit http://www.lyonslive.com; or call 800-684-0388
