Client Support Specialist

Posted 15 Days Ago
Hiring Remotely in New York, NY
Remote
1-3 Years Experience
Information Technology • Sports
The Role
As a Client Support Specialist, you will be the primary contact for clients, providing expert support, addressing their needs, and enhancing their experience with Sportradar's products and services. The role involves handling client communications, problem-solving, and maintaining high customer satisfaction.
Summary Generated by Built In

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Employment Type: Full-time

LOCATION: Fully remote, must reside within the United States
WORK SCHEDULE: must be available any time between 4:00 PM ET - 2:00 AM ET


Who We Are:
Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors. Positioned at the intersection of the sports, media and betting industries, the company provides sports federations, news media, consumer platforms and sports betting operators with a best-in-class range of solutions to help grow their business. As the trusted partner of organizations like the NBA, NHL, MLB, NASCAR, UEFA, FIFA, Bundesliga, ICC and ITF, Sportradar covers close to a million events annually across all major sports. With deep industry relationships and expertise, Sportradar is not just redefining the sports fan experience, it also safeguards sports through its Integrity Services division and advocacy for an integrity-driven environment for all involved.

The Challenge:

As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships. This role requires a blend of technical proficiency and passion for sports, ensuring that every interaction enhances our clients' experience. If you're a sports enthusiast looking to kickstart your career in a dynamic, technology-driven environment, we want to hear from you!


Your Profile:

  • Handle inbound and outbound client communications via calls and emails, ensuring timely and effective responses.
  • Develop comprehensive knowledge of Sportradar' products and services to provide accurate support and advice.
  • Proactively identify and understand client needs, offering solutions and alternatives through meticulous research and problem-solving.
  • Maintain high customer satisfaction, prioritizing client needs and delivering exceptional service.
  • Perform additional tasks and projects as directed by management.


Qualifications:

  • Strong verbal and written communication skills.
  • Proven experience in customer support or a similar client-facing role.
  • High level of customer empathy and the ability to engage with diverse personality types.
  • Effective multitasking and time management capabilities.
  • Keen attention to detail and strong problem-solving skills.
  • Proficiency in Windows and macOS; reliable computer hardware and a high-speed internet connection are required.
  • Availability to work flexible hours, including nights, weekends, and holidays to accommodate global client needs.


Key Competencies:

  • Customer Service Excellence
  • Empathy and Active Listening
  • Effective Communication
  • Troubleshooting and Technical Skills


Why Join Us?

At Sportradar, you’ll join a community of passionate sports fans and technology enthusiasts dedicated to transforming how the sports world engages with data. Your role will enable you to combine your love for sports with a career in technology-driven customer support, offering opportunities for growth and advancement.


Pay Rate: $15.00 - $21.63 hourly
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences 

The Company
Las Vegas, NV
2,300 Employees
On-site Workplace
Year Founded: 2001

What We Do

Sportradar is a leading global provider of sports betting and sports entertainment products and services. Established in 2001, the company is well-positioned at the intersection of the sports, media and betting industries, providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business. Sportradar employs more than 2,300 full time employees across 19 countries around the world. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,600 customers in over 120 countries and an official partner of the NBA, NHL, MLB, NASCAR, FIFA and UEFA. We cover more than 750,000 events annually across 83 sports. With deep industry relationships, Sportradar is not just redefining the sports fan experience; it also safeguards the sports themselves through its Integrity Services division and advocacy for an integrity-driven environment for all involved.

Jobs at Similar Companies

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Customer Success Specialist

Cloud • Information Technology • Productivity • Professional Services • Software
Remote
Hybrid
Chicago, IL, USA
45 Employees

Silverfort Logo Silverfort

Marketing Analyst

Information Technology • Sales • Security • Cybersecurity • Automation
Remote
United States
357 Employees

InCommodities Logo InCommodities

Senior Software Developer - NA

Information Technology • Machine Learning • Analytics • Energy • Automation • Renewable Energy
Hybrid
Austin, TX, USA
234 Employees

Similar Companies Hiring

Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
GB
357 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account