Client Support Representative II

Client Support Representative

The Role
The Claims Support Representative is responsible for the intake of all new assignments and works closely with the sales team and our customers to ensure accurate and timely service. This person thrives in a fast-paced environment, is flexible and can make critical decisions regarding complex processes independently. Homeowner’s claim experience is a plus, but not required for the right person who is willing to learn.

What You’ll Do

Work as a team to ensure that all customer service level agreements are met

Assist sales team in customer retention by maintaining a high first-time quality rate for all service requests handled

Know and understand the basic claim process in Contents Express

Proficiency in the use of our Helpdesk software

Proficiency in the use of other on-line platforms as necessary

Expert handling of service requests in Contents Express

Ensure communication between all teams involved is clear and concise

Assist customers with submitting their requests for service both over the phone and via email/online submission

Provide support to customers and their clients regarding Contents Express

Assist Vendor Partners

All other related and/or additional responsibilities that may be required or assigned.

What You’ll Bring

Customer Service, both internal and external

General understanding of Homeowners contents claims process

Familiar with Microsoft Suite of products (Word, Excel, PDF etc.)

Ability to thrive in a fast-paced environment

Ability to multitask

Proficiency with navigating and learning various on-line platforms

Ability to communicate clearly in both written and spoken forms

Creative problem solver – critical thinker

Self-governing and able to work independently, while simultaneously being a team player to reach shared goals

Time management skills

Goal oriented attitude

Willingness to learn new skills - adaptability

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.