Client Support Representative I

Client Support Representative I - Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Client Support Representative I actively manages all aspects of day-to-day production for direct mail and email campaign component(s) and digital media channels.

What You’ll Do

Ensure that all assigned jobs are approved and released to production vendors.

Maintain or exceed established quality control standards to avoid job errors.

Build and sustain solid working relationships with Account Management, clients, and production vendors.

What You’ll Bring

• Experience working on a deadline
• Experience working in a fast-paced environment
• Experience working independently and in groups
• Excellent spelling and grammar skills
• Excellent proofing skills
• General knowledge of data and data files for marketing campaigns. 
• General knowledge of graphic design terminology (mock-up, proof).
• Excellent customer service skills. 
• Above average skills in Microsoft Office Software (Excel, Outlook, Word) and Windows. 
• Above average skills in navigating the Internet demonstrated ability to work in web-based environments. 
• Demonstrates ability to effectively communicate ideas verbally and in writing. 
• Demonstrates ability to positively communicate with Solera internal and external customers. 
• Demonstrates ability to follow through on tasks. 

• Demonstrates ability to learn new processes by following written documentation. 
• Demonstrates ability to identify, elevate and problem solve potential issues / concerns. 

• Demonstrates ability to complete standalone projects/tasks with limited supervision. 
• Demonstrates ability to participate in brainstorming / idea sessions.
• Demonstrates ability to proactively follow up to resolve issues. 
• General knowledge of Postage rates and Postal regulations. 
• General knowledge of data and data files for marketing campaigns. 
• General knowledge of graphic design terminology (mock-up, proof).

Education and Experience: 

• Degree or equivalent experience: BA or equivalent work experience. 
• Years of experience: Three to five years of work experience in a customer-service-related field; experience in the automotive industry helpful. 

Other Required 

• The ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard. 
• Ability to remain alert and focused during the workday. 
• All other related and/or additional responsibilities that may be required or assigned. 

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. 

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.