The Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.
Essential Job Duties & Responsibilities:
- Provide our customers with world-class customer service. Help resolve questions or concerns.
- Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
- Effectively manage a pipeline of projects to completion
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Analyze data and spot trends
- Conduct monthly installer due diligence checks
Required Skills, Knowledge & Abilities:
- Strong ability to multi-task
- Ability to work independently
- Effectively interact with high profile partners
- Excellent written and verbal communication skills
- Knowledge in solar, mortgage and finance
- Ability to manage projects from start to finish
- Diligent record keeping
- Superior customer service skills
- Proficient with Excel and analyzing data
Skills Required
- Strong ability to multitask
- Ability to work independently
- Ability to effectively interact with high-profile partners
- Excellent written and verbal communication skills
- Knowledge of solar, mortgage, and finance
- Ability to manage projects from start to finish
- Diligent record keeping
- Superior customer service skills
- Proficiency with Excel and data analysis
GoodLeap Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoodLeap and has not been reviewed or approved by GoodLeap.
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Healthcare Strength — Feedback suggests GoodLeap provides comprehensive healthcare coverage, including medical, dental, vision, life, and disability insurance alongside EAP and mental-health support. On balance, the core coverage breadth appears solid.
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Leave & Time Off Breadth — Feedback suggests employees receive PTO, paid holidays, and sick time within a defined time-away program. Notes also highlight vacation and leave programs as standard offerings.
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Parental & Family Support — Feedback suggests parental and family medical leave are available. Recent mentions indicate parental leave was expanded in January 2026.
GoodLeap Insights
What We Do
GoodLeap is a sustainable home solutions marketplace. We provide simple, fast, and frictionless point-of-sale technology for countless mission-driven professionals serving millions of people who want to upgrade their homes and save money. Our platform offers flexible ways for consumers to pay for a wide range of sustainable products, including solar panels, battery storage, smart home devices, modern HVAC systems, energy efficient windows, upgraded roofing, water-saving turf, and more. We are committed to caring for the planet, building lasting relationships with our valued partners and customers, and delivering cutting-edge technology that enables more people to embrace a sustainable lifestyle.
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