We are banking at another level.
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...
Explore the BDC Way in our Culture Book
POSITION OVERVIEW
As a Client Support Coordinator, you play a key role in supporting BDC’s mission as the only bank dedicated exclusively to Canadian entrepreneurs. You deliver high‑quality customer service while providing efficient administrative and operational support to internal teams. Your work contributes directly to helping small and medium‑sized businesses grow across Canada, in an inclusive environment where you can be yourself at work.
CHALLENGES TO BE MET
In this role, you will:
Actively contribute to the development of a client portfolio by analyzing information to identify financing opportunities and propose value‑added solutions aligned with client needs.
Support marketing initiatives by organizing events, campaigns, and promotional activities, including preparing marketing communications and providing on‑site logistical support.
Manage multiple administrative and operational projects simultaneously to support internal teams and initiatives.
Prepare client‑facing documents such as letters, proposals, and contracts in accordance with established processes, ensuring accuracy, completeness, and timely follow‑up.
Maintain and develop business relationships with external organizations, influencers, and prospects to help promote BDC’s financing services.
Perform pre‑qualification and risk‑rating activities for financing clients and prospects, including conducting initial client interviews and gathering required financial information.
WHAT WE ARE LOOKING FOR
Required Qualifications
Bachelor’s degree in Business Administration or a related field.
Experience in a customer service role, with demonstrated ability to listen actively and identify client needs or sales opportunities.
Strong organizational skills with the ability to prioritize tasks and meet deadlines in a multi‑project environment.
Ability to work collaboratively within a team and provide administrative support to multiple stakeholders.
Strong analytical skills, with the ability to review information and support financing‑related decision processes.
Excellent verbal and written communication skills in English.
Ability to adapt to changing situations and priorities.
Ability to think concisely and communicate information clearly.
Preferred Qualifications
Previous experience in banking, financial services, or a related environment.
Knowledge of financing products, credit analysis, or risk‑rating processes.
Functional proficiency in French (oral and written).
Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].
While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.
Skills Required
- Bachelor's degree in Business Administration or a related field.
- Experience in a customer service role with demonstrated ability to identify client needs or sales opportunities.
- Strong organizational skills to prioritize tasks and meet deadlines in a multi-project environment.
- Ability to work collaboratively within a team and provide administrative support to multiple stakeholders.
- Strong analytical skills to support financing-related decision processes.
- Excellent verbal and written communication skills in English.
- Ability to adapt to changing situations and priorities.
- Ability to think concisely and communicate information clearly.
- Knowledge of financing products, credit analysis, or risk-rating processes.
- Functional proficiency in French (oral and written).
What We Do
We are BDC, the bank for Canadian entrepreneurs. Our mission is to help create and develop strong Canadian businesses through financing, consulting services and securitization, with a focus on small and medium-sized enterprises. Through our subsidiary—BDC Capital, we also offer a full spectrum of specialized financing, including venture capital, equity as well as growth and business transition capital. BDC, Canada’s first B Corp bank. B Corps are certified Beneficial companies. Their purpose is to create value for society as well as money. They meet high standards of transparency and accountability, and create positive social and environmental benefit. Learn more at www.bcorporation.net. Social Media Community Guidelines: https://www.bdc.ca/EN/about/social_media/Pages/social-media-guidelines.aspx
