Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Verra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.
Essential Responsibilities
This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.
· Build and manage relationships with our Italian Customers to ensure service satisfaction
· Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
· Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
· Working closely with client’s staff to ensure incidents are triaged and problems resolved within agreed SLA
· Handle escalations and monitor and evaluate performance
· Analyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
· Responsible for ensuring that inventory from the field is being retrieved
· Work with internal and external stakeholders to collaborate and share knowledge amongst regions
· Perform other duties as assigned
Qualifications
· Bachelor's degree in business, Management, or related field, or an equivalent combination of education, training and experience is required
· A highly motivated, analytical, operationally ready leader who operates with a smile!
· Detail oriented with strong attention on designing and implementing solutions and exceeding service levels
· Excellent (remote) teamwork skills are a must as position will require constant communication with team members and various departments
· You are a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues
· You think outside the box. You may not always know the answer, but you certainly know how to find it.
· Ability to work well under pressure and juggle multiple priorities, be highly adaptable to change
· Fluent in Italian and English language
· Must be proficient in Microsoft Excel and Outlook
· Travel in Italy is required – up to 75% - Required to go in the field and deliver supplies/ transponders to Rental agencies.
· Driver’s license
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Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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What We Do
Verra Mobility focuses on making life safer, easier and more connected for our customers and the communities we serve. As a global leader in smart transportation, we work alongside our customers and behind the scenes to relentlessly develop customized technology solutions to solve complex transportation challenges. We seamlessly connect people, technology and data across the smart mobility ecosystem.
