Client Support Consultant (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a Support Consultant, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.

In this role, you'll be on a team acting as the primary point of contact for all Broadridge Asset Management Solutions (BAMS) clients, including hedge funds, wealth managers and traditional asset managers.  You will interact directly with traders, trade support, operations and IT groups daily to support their use of BAMS products and services.  Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues.

Primary Responsibilities:

• Provide front line support to BAMS product suite end users via phone and email.

• Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution.

• Provide clients, and internal partners, proactive, consistent and quality update on issues

• Work with the manager to handle issue backlog, monitor and assign issues as reported by clients

• Develop and maintain strong working relationships with client base

Qualifications:

• Computing or Finance degree

• Financial industry (investments) knowledge will be the very strong plus

• Understanding of financial markets and trading

• Strong written and verbal communication skills and ability to multi-task

• Client facing technical support experience

• Ability to read code and write simple scripts in any programming language

• Good working knowledge of all of the following technologies: C#, VB, Python

• Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions

Nice to Have:

• Front office (traders) support experience

• Experience with product functional testing 

• Any risk background within financial services

• SQL Server and Transact SQL skills

• Other key attributes include to be self-motivated, an ability to take responsibility and be prepared to learn fast.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.