Client Support Associate

Role overview

A day in the life…

Timely and accurate resolution of tasks:

• Ensure the smooth flow of outbound notes and other correspondence as needed.
• Identify providers based on client needs and preferences
• Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment
• Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client’s request
• Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients.
• Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence.
• Maintain a record of provider engagement experiences to continuously improve our search processes and results
• Use a combination of IT tools, direct contacts and personal influence to find provider options for clients
• Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires
• Assure Note cards and other correspondences are mailed timely.
• Do web based non-clinical research as needed.
• Special administrative projects as requested
• Comply with Company and HIPAA guidelines
• Other administrative tasks as assigned by your team’s steward.

Health Assistant peer education and relationships: 

• Health Assistant and CSA collaborate to identify gaps in knowledge and process
• Support Health Assistants and peer CSAs when struggling to use a tool or find a provider 
• Health Assistants and your peers trust you

What we are looking for…

Required:

• High School Diploma/GED
• 1+ years employment experience in the customer service industry, the service industry, administration, or reception
• 1+ years hands on experience with web-based applications

Preferred:

• Demonstrated ability to utilize multiple systems while navigating variable content and process
• Process orientation and concise documentation
• Excellent verbal and written communication
• Shows a sense of urgency, self-motivated
• Time management and prioritization
• Able to work quickly and maintain flexibility/adaptability
• Critical thinking and problem-solving ability
• Demonstrated attention to detail
• Ability to learn new systems and concepts quickly and retain information
• Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc)
• A team player capable of working effectively with individuals across teams
• Commitment to quality
• No healthcare background required

Salary: $18/hr

Our people are the Heart of Accolade 

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. ​We do this by living our core values:  

Member Obsessed 

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? 

Be Fearless 

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. 

Stronger Together 

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care 

We care deeply about the human beings we work with and serve. We have each other’s back.  

Embrace Reality 

We bring the data, tell the truth, and trust each other. 

Relentless Execution 

We operate with a bias for action. Take initiative, move fast & have fun.