Main Responsabilities
- Provide support to clients, resolving technical, operational, and commercial inquiries
- Manage support tickets and follow up until resolution
- Escalate complex issues to the corresponding team when necessary
- Document every client interaction in our management tools
- Identify opportunities for improvement in customer service processes
- Collaborate with other departments (commercial, finance, technology) to seek continuous process improvement
- Maintain up-to-date knowledge of our products/services
Skills And Experience Required
- Previous experience in customer service or technical support roles (minimum 1-2 years).
- Excellent verbal and written communication skills.
- Problem-solving orientation and a proactive approach.
- Ability to work autonomously and as part of a team.
- Advanced English level.
- Knowledge of Meta Ads
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What We Do
Aleph is a team of digital experts, growing markets around the world. Our solutions make local and global advertising possible, without limits. Our teams are equipped with the local knowledge and global capabilities to get tens of thousands of businesses up and running on digital media and advertising platforms. By connecting advertisers with top digital media platforms, Aleph is shaping the future for businesses big and small. When local markets have access to global digital capabilities, economies rise. The world of global digital advertising is always transforming; we’ve built our offerings to evolve and solve at pace. With our proprietary technologies and support from our fast-moving teams, our partners stay ahead of what’s next. We’re a global tech company powered by local experts. Aleph: Digital advertising for all
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