Client Support Analyst

Job Category:

Pay Grade Range:

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Altus Group is currently looking for a new Client Support Analyst to join our team. In this position, you will assist an account team in the daily administration of a client account, including: scheduling, document management, client deliverable preparation.

Key Responsibilities:

• Organize client deliverables and deliverable schedules: includes requesting appraisal bids, keeping timing calendar, maintaining invoice lists, and corresponding with external appraisers to ensure timely receipt.

• Upload data and maintain working knowledge of internal DataExchange and DataBridge systems for uploading and downloading information and scheduling assets.

•  Download data out of database systems and Argus cash flow models and learn Maintain asset valuation summaries in Excel (client deliverable) with complete accuracy.

• Assist with preparation and drafting of third-party engagement letters.

• Other support tasks, as requested by members of a client account team.

Key Qualifications:

• University or college degree in business, real estate, administration or a related field.

• 0-2 years of experience in administration or real estate is an asset (fresh graduates are welcome to apply).

• Proficient in excel, word, outlook and Microsoft office.

• Ability to proactively communicate (i.e. when behind on deliverables or seeking assistance).

• Experience working independently or within a team environment setting in a professional or academic setting.

• Open to remote or hybrid (Atlanta, Chicago, New York)

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
 
Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.