Description
University Physicians’ Association, Inc. is seeking an experienced and people-focused Client Success Supervisor to join our Revenue Cycle Management (RCM) team in West Knoxville. This role is ideal for a confident leader who thrives in a fast-paced environment, values team development, and is passionate about driving operational excellence and high-quality client service.
As a Client Success Supervisor, you will play a key role in leading and supporting a team of billing professionals while fostering a positive, collaborative, and accountable work culture. You’ll balance operational oversight with mentorship—ensuring both team success and client satisfaction.
What You’ll Do- Lead and oversee day-to-day team operations, including time-off requests and staffing oversight
- Exercise sound administrative judgment with a focus on quality, efficiency, and service outcomes
- Ensure work is completed in accordance with established productivity and performance standards
- Implement and enforce departmental policies, procedures, and best practices
- Provide ongoing coaching, recognition, and constructive feedback to support professional growth
- Adapt communication styles to effectively engage and support diverse team members
- Serve as an accessible resource for team questions, guidance, and issue resolution
- Maintain consistent team engagement and a positive, approachable leadership presence
- Effectively utilize resources to meet departmental and organizational goals
- Demonstrate leadership behaviors that build trust, respect, and accountability
- Apply advanced knowledge to problem-solving and decision-making
- Maintain timely follow-up and completion of responsibilities
- Create and sustain a work environment free from fear or retaliation
- Manage competing priorities and interruptions while keeping work on track
- Identify issues requiring escalation and collaborate with leadership for resolution
We offer a comprehensive and competitive benefits package, including:
- Paid Time Off (PTO), Paid Holidays and Sick Leave
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Life Insurance
- Critical Illness Coverage
- 401(k) with company match and immediate vesting
- And more!
Join a respected healthcare organization where your leadership makes a meaningful impact—on your team, our clients, and the patients we ultimately serve.
Apply today to take the next step in your leadership career with UPA.
Requirements
Qualifications & Skills
- High school diploma or equivalent required; college coursework or degree preferred
- Advanced medical billing and coding knowledge; certifications strongly preferred
- In-depth understanding of Revenue Cycle Management, payer regulations, and industry standards
- Advanced computer and system application proficiency
- Strong written and verbal communication skills
- Demonstrated ability to lead others while aligning with departmental goals and policies
- Strong organizational and multi-tasking abilities
- Sensitivity to the balance between people, processes, and performance
- Office-based role requiring sitting and standing
- Manual dexterity for computer and office equipment use
Skills Required
- High school diploma or equivalent
- College coursework or degree
- Advanced medical billing and coding knowledge
- Certifications in medical billing and coding
- In-depth understanding of Revenue Cycle Management
- Advanced computer and system application proficiency
- Strong written and verbal communication skills
- Ability to lead others aligning with goals
- Strong organizational and multi-tasking abilities
- Sensitivity to balance between people and processes
What We Do
University Physicians' Association, Inc. (UPA) was established in 1995 to provide solutions for medical practices, serving primary and multispecialty members throughout Eastern Tennessee. They offer services such as revenue cycle management and credentialing.
