Description
Lead. Influence. Drive Results.
University Physicians’ Association (UPA) is seeking a dynamic, experienced Client Success Supervisor to join our high-performing Revenue Cycle Management (RCM) team. This is an exciting opportunity for a driven leader who brings deep RCM expertise, thrives on developing teams, and is passionate about delivering exceptional client outcomes.
In this role, you’ll have a direct impact on operational performance, team engagement, and client satisfaction—making a meaningful difference in both financial outcomes and patient experience.
What You’ll Do
As a key member of our leadership team, you will:
- Lead, coach, and develop a team of billing professionals to achieve high performance and engagement
- Oversee daily operations, including workflow management, staffing, and time-off approvals
- Ensure accuracy, compliance, and productivity across all revenue cycle functions
- Drive process improvements and implement best practices to optimize outcomes
- Monitor KPIs and performance metrics to achieve departmental goals
- Provide ongoing coaching, feedback, and recognition to support employee growth
- Serve as an escalation point for complex billing issues and client concerns
- Foster a collaborative, accountable, and positive team culture
- Partner with leadership to identify opportunities for operational and client success improvements
Why Join UPA?
At UPA, we value our people and invest in their success. You’ll enjoy:
- Competitive compensation aligned with your experience and expertise
- Comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off, Holidays, and Sick Leave
- 401(k) with company match and immediate vesting
- Life Insurance, Disability, and Critical Illness Coverage
- A supportive, team-oriented culture that prioritizes growth and work-life balance
- The opportunity to make a meaningful impact in a respected healthcare organization
Requirements
What You Bring
We’re looking for a knowledgeable and strategic RCM professional who offers:
- Strong experience in medical billing, coding, and full-cycle revenue operations
- Deep understanding of payer regulations, compliance standards, and RCM best practices
- Proven leadership experience with a focus on team development and performance management
- Excellent communication and interpersonal skills
- Advanced proficiency with billing systems and technology
- Ability to analyze data, solve complex problems, and drive results
- Strong organizational skills with the ability to manage multiple priorities
Preferred:
- Relevant certifications (e.g., CPC, CPB, or similar)
- College coursework or degree
Work Environment
- Office-based position with standard computer and administrative responsibilities
- Combination of sitting and standing throughout the day
Take the Next Step
If you’re ready to bring your RCM expertise and leadership skills to an organization that values your impact, we encourage you to apply today.
Join UPA—and help shape the future of revenue cycle excellence.
Skills Required
- High school diploma or equivalent
- College coursework or degree
- Advanced medical billing and coding knowledge
- Certifications in medical billing and coding
- In-depth understanding of Revenue Cycle Management
- Advanced computer and system application proficiency
- Strong written and verbal communication skills
- Ability to lead others aligning with goals
- Strong organizational and multi-tasking abilities
- Sensitivity to balance between people and processes
What We Do
University Physicians' Association, Inc. (UPA) was established in 1995 to provide solutions for medical practices, serving primary and multispecialty members throughout Eastern Tennessee. They offer services such as revenue cycle management and credentialing.
