My Amazon Guy

Client Success Specialist

Posted 4 Days Ago

Hiring Remotely in Berkeley Lake, GA, USA

In-Office or Remote

Entry level

AdTech

The Role

Manage and retain client relationships for My Amazon Guy by handling retention tickets and contracts, participating in client calls, resolving escalations, tracking workloads and burn rates, providing monthly performance reports, coordinating with internal teams, and supporting client satisfaction activities (gifts, etc.). Remote role with EST work schedule and required home-office setup.

Summary Generated by Built In

This is a remote position.

Please note: We are not actively hiring for this position at the moment, but we are accepting applications for future openings.

This is position responsible for building and maintaining client relationships with My Amazon Guy. We want you to establish relationships, keep clients happy and fix their problems. Be a customer advocate. This can entail joining calls with clients, retaining existing clients, determining burn rates and appropriate workloads, providing monthly reports on client performance, handling client escalations and complaints. All while involving appropriate departments. You could be sending client gifts, and more.

About My Amazon Guy

My Amazon Guy is a growing digital marketing agency with more than 500+ employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities

Handles retention tickets
Manages retention contracts
Assist with pricing agreements and ensure the Client PM team archives clients properly

Requirements

You should be independent, comfortable with leadership, and know-how to build a process.
Strong organizational skills: You should be comfortable problem solving, managing projects, time management, calendar management and detail oriented
Excellent interpersonal skills: You should be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon
A dual-monitor setup is required (at least 8GB of RAM)
Must have at least 25 MBPS internet speed

Benefits

40 hours a week, 8 hours a day
Competitive salary base
Permanent WFH setup
Unlimited FREE access to MAG School courses and SOP Library!
Work schedule is in EST (Monday-Friday only)
Opportunities for professional development and career advancement

Skills Required

Independent, comfortable with leadership and process building
Strong organizational skills including project, time, and calendar management; detail-oriented
Excellent interpersonal skills; comfortable owning client accounts, conducting client calls, and frequent client communication
Dual-monitor setup with at least 8GB of RAM
Internet speed of at least 25 MBPS
Ability to work 40 hours/week on an EST Monday-Friday schedule

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The Company

HQ: Berkeley Lake, GA

312 Employees

Year Founded: 2018

What We Do

Want a job? https://myamazonguy.com/jobs Hire us: https://myamazonguy.com/contact My Amazon Guy is a 300+ client full-service Amazon Agency in Atlanta, Georgia. We grow hack sales through traffic and conversion improvements. PPC, SEO, Design, Catalog Merchandising, and more are all in-house. My Amazon Guy is the Wikipedia of Amazon knowledge, with more than 1,100 videos on how to sell on Seller Central Khan Academy style. We specialize in: -Launching new brands & products -Helping wholesalers/manufacturers get started. -Taking retailers to the next level through digital marketing -Driving traffic & Sales Hourly education sessions are also available: https://myamazonguy.com/book-a-coaching-call/ Full-Service Amazon Management Growing Amazon sales is what we’re best at. Our full-service management includes all the core services your business needs to succeed on Amazon and access to our entire team of Amazon experts. PPC Our PPC management is specialized for each client and includes hands-on advertising specialists and our MAGADS system. SEO Our 4-phase Amazon SEO plan is best-in-class and will show dramatic results in search rankings in 90 days. Design Our designers specialize in designing for Amazon – this includes A+ Content, Brand Stores, & graphics. Catalog We fully optimize titles, bullets, and back-end search terms to ensure search rankings.