Employment Type: Full-Time
Department: Client Services
Training Start Date: November 30, 2026 (Training is mandatory)
About the Role
🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
What You’ll Do
• Provide top-tier support via phone to clients on our Debt Management Program.
• Taking back-to-back calls in a call center environment.
• Support client accounts and ensure seamless account management.
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues
• Maintain accurate records and ensure compliance with state regulations.
• Collaborate across departments to ensure seamless client experience.
• Encourage and motivate clients throughout their financial journey.
What You Bring
• 2–3 years of customer service experience (call center preferred).
• Associate’s degree preferred; Bachelor’s degree may substitute for experience.
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.
• Tech-savvy with experience in Windows-based systems and CRM tools.
• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
• Bilingual (English/Spanish) a plus!
• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.
• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people
• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.
Additional Details
Monday - Friday work schedule
Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.
*Must be comfortable working in a structured, performance-driven environment.
Training:
• Begins November 30,, 2026
• Mandatory, full‑time for three weeks. Typically training is from 9 AM - 6 PM EASTERN Time.
• After training, you transition into your regular schedule.
Apply today and become part of a team committed to making a difference; one call at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Skills Required
- 2-3 years of customer service experience, preferably in a call center
- Associate's degree preferred; Bachelor's degree may substitute for experience
- Strong professionalism when supporting clients through sensitive financial situations
- Strong empathetic, professional, and clear communication skills
- Experience with Windows-based systems and CRM tools
- Comfort with numbers and basic financial calculations
- Ability to review credit card statements, due dates, and payment schedules
- Bilingual English and Spanish skills
- Private enclosed room with a door for remote work
- Hard-wired Ethernet internet connection and required broadband speeds
- Security camera in addition to standard computer equipment
- Availability for Monday-Friday schedules and one late-night shift weekly
- Availability for mandatory full-time training beginning November 30, 2026
What We Do
GreenPath Financial Wellness is a national nonprofit that helps individuals and families improve their financial health through free, confidential counseling and education. Its services include debt counseling and management plans, student-loan guidance, credit-report reviews, and housing support such as homebuyer, foreclosure-prevention, and reverse-mortgage counseling. The organization also works with banks, credit unions, and employer partners to help people manage money, reduce debt, and make informed financial decisions.
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