We are seeking a Client Success Specialist to join our London team in helping our clients maximise the value they get from our award-winning Sustainability solutions.
In this role you will be your clients' first point of contact for the breadth of ISS STOXX Sustainability solutions - spanning topics such as climate analysis, corporate sustainability ratings, controversy screenings, SDG impact, sustainable finance regulations (EU Taxonomy, SFDR PAI), or engagement initiatives. You will assist clients with queries on research content and methodology, and provide technical assistance on the use of online platforms and data delivery.
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
Harnessing technology to increase our impact
You will have the opportunity to use new AI tools, which are being integrated with our solutions and workflows to help clients navigate complex datasets, and our team to identify solutions faster.
Collaborative & dynamic solution finder
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
What You'll Do:
- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build your relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, working with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for research, screening and report generation
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client queries using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders.
What We Need from You:
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Strong project & time management skills
- Team player with a collaborative mindset and proactive outlook
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
- Fluency in English is essential.
#LI-TG1 #MIDSENIOR #ISSS #CS
What You Can Expect from Us
Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.
Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.
About ISS STOXX
ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.
ISS STOXX Sustainability provides investors with the data, analytics, and research needed to implement responsible investing policies, engage on responsible investment issues, meet evolving disclosure requirements, and manage climate- and nature‑related risks across asset classes. Our comprehensive screening solutions help clients monitor portfolio company practices, and our corporate and country ratings enable clients to identify material risks and opportunities with clarity and confidence
Visit our website: https://www.iss-stoxx.com/
View additional open roles: https://www.iss-stoxx.com/about/careers/
ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
Skills Required
- 4+ years of experience in client-facing roles in financial services or sustainability solutions, such as consulting or ESG software
- Strong project and time management skills
- Collaborative, proactive team-oriented mindset
- Curiosity and analytical mindset
- Solid Excel skills and ability to analyze detailed data and screens
- Working knowledge of responsible investment and sustainability
- Bachelor's or master's degree in Finance, Economics, or a related discipline
- Fluency in English
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
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Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
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Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
