Client Success Representative

Annual compensation for this position is $70-79K with a 25% bonus potential. 

Interested in a career that bridges the gap between Supply Chain and Technology?

Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking Client Success Representatives to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.  

Our Values 

At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our clients, and our collective community: 

• Curiosity – we delight in the discovery of new challenges and feel compelled to solve them 
• Integrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners 
• Accountability – We show up and deliver measurable, meaningful business value. Consistently. 
• Passion – We have a shared enthusiasm for transforming our clients’ supply chain 

What’s in it for you? 

• Cutting-edge Supply Chain Technology and Innovation
• Competitive Compensation Packages including Bonus Program/Commission Plan
• Hybrid Work Locations & Flexible Work Schedule
• Attractive Health Insurance & Pension Plan Offerings
• Global EAP Program
• Company Discounts
• Generous Employee Referral Program
• Bike Leasing/By-a-Bike/Cycle-to-Work Offerings
• Benefits-in-kind/Wellness Stipends
• Rewards & Recognition including Years of Service Awards
• Quarterly Employee Engagement Events
• Fun Work Environment

Responsibilities & Objectives 

Reporting to the Manager, Client Success Representatives, Elemica’s Client Success Representatives work in a unique position that involves engagement at the top of our sales funnel. They prospect and qualify potential prospects to help fuel our considerable growth. Elemica is growing at a phenomenal rate and with that comes significant career growth opportunities for consistent performers. Key to this role is the unique ability to qualify and close customers.  

What You’ll Do      

• Responsible for proactively initiating and maintaining relationships with customers, reminding them about upcoming contract and/or subscription renewals and identifying areas of risk and opportunity 
• Experience managing multiple and diverse contracts within the same client base; exposure specific to mergers and acquisitions preferred, with the objective to encourage annual renewals and business continuity
• Discover opportunities to upsell additional services or products that benefit the customer such as higher-tier subscriptions, add-ons, and other related products  
• Be responsible for sourcing new leads in existing accounts via outbound prospecting efforts through various channels – phone, email and social media 
• Follow up and convert marketing-generated inbound leads 
• Partner with marketing on a programmatic campaign-based approach to demand generation and with field sales to implement sales & pipeline-build strategies 
• Independently manage the administrative aspects of renewing subscriptions, including entering correct customer demographic information, processing payments, and ensuring that the renewal is correctly recorded  
• Gather feedback from customers regarding their experience with Elemica’s products, as well as the renewal process itself 
• Monitor adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics 
• Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner. 

What We’re Looking For 

• 2-4 years of business development or renewals specialist experience; supply chain, logistics, order-to-cash, procure-to-pay preferred 
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence 
• Intermediate knowledge of Salesforce.com or a similar CRM system (ability to create dashboards and ad hoc reporting)
• Proven sales lead generation experience in technology, ideally Supply Chain related SaaS 
• Organizational skills are crucial for managing multiple customer accounts, renewal dates, and maintaining accurate records 
• Prior experience specifically in a renewals or retention role is highly desirable 
• Self-starter with solid organizational and planning skills and a high level of energy, drive, and enthusiasm for Elemica and our products  
• Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed 
• Must respond to client requests with empathy, compassion, strategic advisement, and rapidity  
• Desire to work with a collaborative global team with offices in Philadelphia, Atlanta, Frankfurt, Oxford, UK, Bunnik, and Hyderabad 

Education 

• BA/BS or equivalent degree 

About Elemica 

Elemica offers a state–of–the–art supply chain execution platform and ecosystem network in client, supplier, and logistics orchestration, promoting new efficiency and profitability for leaner and more fully optimized supply chains. Elemica’s global clients achieve significant value from reduced cost of operations, faster process execution with fewer resources, removal of transactional barriers, and seamless information flow between systems, internal teams, and business partners. Our Go-to-Market team focuses on solutions for executive change agents including Procurement, Commercial, Logistics, CoE, and Digital leaders, CIOs and Supply Chain Officers.  

It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a ‘security first’ approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties.