Client Success Representative

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives!

The Client Success Representative is a revenue generating role responsible for driving and building out the pipeline of sales targets and leads for the Precision Oncology team.  This role is critical to building relationships in new accounts and current accounts to expand the Labcorp Oncology portfolio.  This team member will collaborate with Precision Medicine sales team, marketing, and other functions to continually build and develop our sales pipeline, content, and customer experience.

Duties and Responsibilities:

• Ability to be a utility player for all things related to growing Labcorp Precision Medicine portfolio.
• Conduct cold phone and email outreach to prospective clients including laboratory leadership, pathologists, oncologists.
• Handle inbound client emails and calls, qualify leads, and grow client relationships across multiple levels.
• Engage prospects by gathering key information and demonstrating Labcorp’s value during discovery calls.
• Drive toward results by meeting monthly quota of 5 qualified opportunities.
• Spearhead new initiatives, deliver market feedback, and collaborate cross-functionally with sales and marketing.
• Expand client requests by upselling across portfolio and business unit, when possible.
• Uses salesforce.com to manage internal communication and client information.
• Create account target lists leads from website research and industry events including peer reviewed journals, poster/symposium presenters, and conference attendee lists.
• Prospect through effective identification of opportunities and subsequent progression through the customer buying cycle for revenue and growth of our portfolio of flagship Precision Medicine oncology tests including PGDx (kitted and centralized).
• Collaborate with internal departments, such as marketing and commercial education, & divisional selling teams, including the hospital teams & sales development executives to develop tactics/tools to overcome field challenges.
• Ensure the delivery and execution of business reviews and utilization reports for key large and core account customers.
• Maintain & uphold personal accountability to all compliance & expense reporting standards.
• Collaborate with cross functional teams to plan events for commercial team, including targeting, and venue logistics.

Minimum Education and Experience Required:

• B.A. or B.S. degree strongly preferred, preferably in business or life sciences.

• 3 years of sales experience, cold outreach experience preferred
• Experience managing a pipeline within a CRM software tool such as salesforce.com.
• Marketing automation platform experience preferred but not required (e.g. LinkedIn Sales Navigator)

Preferred Qualifications:

• Project Management Experience
• Contract Management
• Financial Forecasting

Skills and Competencies:

• Deep domain knowledge of the diagnostic services industry with experience selling to hospital and/or reference laboratories preferred.
• Establish & build strong client relationships allowing for growth, profitability, predictability.
• Communicate clearly with other relevant Labcorp functions to ensure needed sales support and delivery of programs/products.
• Provide constructive feedback from customers to Labcorp to help guide continual development of products that more effectively address customer needs.
• Utilize strong product/market knowledge and sales experience to manage complex sales cycles and resolve customer questions and concerns.
• Industry/application expertise with working knowledge of competitive products (specifications, applications, value propositions).
• Ability to interface at all levels within an organization both internally & externally.
• Ability to work in a regulated environment, knowledge of technical & market issues/factors.
• Comprehension of lab economics and implementation of next generation sequencing.
• Very well versed in Microsoft Excel, and salesforce.com
• Excellent presentation skills and proficiency in creating PowerPoint presentations.
• A minimum of 15-25% travel to conferences and client meetings as needed.

Application Window: June 4th, 2025

Pay Range: $70,000 - $90,000

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here.