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About Vheda Health
Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for their members.
We’re Hiring a Client Success Relationship Manager to Join Our Team!
Vheda Health is seeking a dynamic and adaptable professional to join our Client Services team. As a Client Success Relationship Manager, you will excel in client-facing interactions and possess the ability to identify and deliver on sales and growth opportunities. Reporting directly to the Chief Growth Officer, you will support successful client implementations, nurture ongoing relationships, present program value, drive account growth, and ensure client success.
Key Responsibilities
- Establish and maintain strong relationships with clients through regular outreach and communication.
- Serve as the main point of contact for clients while anticipating and understanding their needs, as well as promptly addressing concerns.
- Deliver impactful presentations to clients at various levels, demonstrating the value of our products and services.
- Track and manage contractual commitments, ensuring timely delivery of services.
- Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations.
- Facilitate effective communication between clients and internal teams, accurately conveying client feedback and requirements.
- Identify opportunities for upselling or cross-selling additional services based on client needs and market trends.
- Engage directly with members of the community to understand their needs, concerns and preferences.
- Leverage community feedback to inform strategic decisions and initiatives within the organization.
- Maintain a strong presence in the community, demonstrating our commitment to making a positive impact and supporting community well-being.
- Travel up to 25% to client sites for in-person meetings.
Required Qualifications
- BA/ BS Degree or equivalent.
- 5 years or more in a client-facing role (eg. account management, client management).
- Working knowledge in healthcare, specifically with health insurance plans (Medicaid, Medicare, SNP).
Preferred Qualifications
- Experience working at or with health plans, demonstrating a deep understanding of the industry.
- Proactive and responsive with a strong ability to build trust and rapport with stakeholders.
- Confident and influential, adept at aligning team members and partners towards common goals.
- Skilled in initiating and driving projects to successful completion, including implementing process improvements for enhanced efficiency.
- Excellent communication skills, both verbal and written, for clear and effective communication of issues, reports, and deliverables.
- Demonstrated ambition for driving account growth and achieving client satisfaction, delivery excellence, and value.
- Impeccable attention to detail coupled with a passion for making a positive impact on people’s lives.
Why Join Vheda Health?
· Be part of a mission-driven team dedicated to improving healthcare access.
· Work in a collaborative and supportive environment.
· Enjoy opportunities for growth and professional development.
· Competitive salary: $120,000 to $150,000 per year
What We Do
Vheda Health is the leader in virtual health engagement for health plans managing Medicaid, Medicare, and SNP populations. With over 12 years of experience, our turnkey chronic care, behavioral health programs create a digital extension to your health plan, delivering an outstanding 84% member engagement, 3:1 ROI, and better health outcomes. The most trusted government payors partner with Vheda Health to create the best healthcare experience that empowers people to live their best life. We are experts in Medicaid, Medicare, and SNP. The complexity of these populations demands a specialized approach to their engagement. We have been serving the underserved & often-hard-to-reach population for 10 years, with successful member stories. Our approach is time-tested, one you can trust, and one you can count on. Our success is rooted in our novel approach, combining live care coordination, remote monitoring, an app and the smartphone your members need to stay engaged. We consistently outperform any engagement and virtual care effort, and we will guarantee it. Come explore a partnership with Vheda Health and realize the future of virtual health engagement. Vheda Health is a nationally certified Minority Business in all 50 states. We also hold state specific designations in Illinois (BEP), Maryland, and Pennsylvania. To learn more, schedule a call with our Partnership team: [email protected]
