The Role
Serve as primary client contact delivering proactive, white-glove client success. Own onboarding, coordinate internal teams, track projects and documentation, resolve escalations, drive retention and account growth, and maintain accurate CRM records while supporting clients across time zones.
Summary Generated by Built In
Set-up and Location: ONSITE - Ortigas, Pasig
Work Schedule: 2:00 PM - 11:00 PM Philippine Time (supporting US and UK clients)
Employment Type: Full-time
Ready to do work that actually excites you?
Our clients trust us to run part of their business. The Client Success Partner is the person who makes that relationship feel effortless.
You own the client experience end to end. You bring the structure and follow-through of a project manager and the responsiveness of a concierge. Clients never chase you, never repeat themselves, and never wonder who has the ball.
The best in this role make it look easy. Calm and seamless on the surface for the client, while you do the hard work underneath. The client sees a smooth experience. They never see the effort, the chasing, or the moving parts you are holding together to make it happen.
Communication is the heart of this role. Clear, warm, and timely communication is what makes a client feel looked after. You set expectations, keep people informed, and make sure nobody is ever left guessing.
This is a proactive role, not a reactive one. You anticipate what a client needs before they ask, you spot issues while they are still small, and when something needs solving, you own it through to a result.
What You'll Do
You'll be the kind of person who:
Client Experience & Relationship Management
- Serve as the dedicated point of contact for assigned clients, building strong and trusted relationships.
- Deliver a white-glove client experience through timely communication, proactive support, and exceptional service.
- Conduct regular client check-ins, gather feedback, and maintain strong engagement across your portfolio.
- Anticipate client needs, identify potential concerns early, and take action before issues arise.
- Ensure clients always know the status of requests, projects, and ongoing initiatives.
Onboarding & Project Coordination
- Own the end-to-end onboarding process for new clients and placements.
- Coordinate with Recruitment, IT, HR, Operations, and other internal teams to ensure successful onboarding and first-day readiness.
- Manage onboarding activities, timelines, stakeholder communications, and project milestones.
- Ensure all accounts, access requirements, equipment, documentation, and introductions are completed before a new hire's start date.
- Maintain visibility across all active client projects, onboarding activities, and operational deliverables.
Issue Resolution & Client Support
- Proactively manage client concerns, requests, and escalations through to resolution.
- Remove friction from the client experience by simplifying processes and coordinating solutions behind the scenes.
- Take ownership of challenges and ensure every issue is fully resolved and communicated back to the client.
- Act as an advocate for clients while balancing operational requirements and business objectives.
Retention & Growth
- Develop a strong understanding of each client's business, goals, and workforce needs.
- Identify opportunities to add value through additional services, staffing support, or expanded partnerships.
- Support client retention by consistently delivering excellent service and building long-term trust.
- Partner with internal teams to strengthen client relationships and drive account growth.
Documentation & Operational Excellence
- Maintain accurate and up-to-date records within CRM and internal systems.
- Document client interactions, account updates, onboarding progress, and key action items.
- Ensure all client information, notes, and account statuses remain organized and accessible.
- Track follow-ups, commitments, and deliverables to ensure nothing falls through the cracks.
Requirements
What You Bring
We're looking for someone with:
- Minimum of 4 years' experience in Client Success, Account Management, Project Coordination, Customer Success, or a related client-facing role.
- Proven experience managing multiple clients, projects, or stakeholders simultaneously while maintaining strong attention to detail.
- Excellent verbal and written English communication skills.
- Strong relationship-building, problem-solving, and stakeholder management capabilities.
- Experience working with CRM platforms and maintaining accurate client records.
- Ability to work proactively, independently, and take ownership of outcomes.
- Comfortable collaborating with clients and teams across different countries and time zones.
- Bachelor's degree in Business, Communications, Management, or a related field (preferred).
Nice to Have
- Experience within outsourcing, offshoring, staffing, recruitment, or BPO environments.
- Exposure to project management methodologies or project-based client delivery.
- Experience supporting US or UK-based clients.
- Experience managing client retention, account growth, or upselling initiatives.
What Success Looks Like
- Every new placement is fully prepared and productive on their first day.
- Clients feel supported, informed, and confident throughout their partnership with Staff Domain.
- Potential issues are identified and resolved before they become major concerns.
- Client accounts remain organized, documented, and easy to manage.
- Clients stay with us and continue to grow because they trust the service and support you provide.
Benefits
Why You'll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
Skills Required
- Minimum of 4 years' experience in Client Success, Account Management, Project Coordination, Customer Success, or related client-facing role
- Proven experience managing multiple clients, projects, or stakeholders simultaneously with strong attention to detail
- Excellent verbal and written English communication skills
- Strong relationship-building, problem-solving, and stakeholder management capabilities
- Experience working with CRM platforms and maintaining accurate client records
- Ability to work proactively, independently, and take ownership of outcomes
- Comfortable collaborating with clients and teams across different countries and time zones
- Bachelor's degree in Business, Communications, Management, or related field
- Experience within outsourcing, offshoring, staffing, recruitment, or BPO environments
- Exposure to project management methodologies or project-based client delivery
- Experience supporting US or UK-based clients
- Experience managing client retention, account growth, or upselling initiatives
Am I A Good Fit?
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The Company
What We Do
Staff Domain is a leading offshore outsourcing and Business Process Offshoring (BPO) company that supports global businesses by providing dedicated teams for recruitment, engagement, and operational management, enabling cost savings and rapid growth.
