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The Role
Serve as primary client contact delivering proactive, white-glove client success. Own onboarding, coordinate internal teams, track projects and documentation, resolve escalations, drive retention and account growth, and maintain accurate CRM records while supporting clients across time zones.
Summary Generated by Built In
Set-up and Location: ONSITE - Ortigas, Pasig
Work Schedule: 2:00 PM - 11:00 PM Philippine Time (supporting US and UK clients)
Employment Type: Full-time
From Hospitality to Corporate: Turn Exceptional Service Into a Career in Client Success
Have you built your career creating memorable guest experiences?
Maybe you've worked in hotels, resorts, hospitality operations, guest relations, front office, concierge services, or customer experience roles. You know how to stay calm under pressure, solve problems before they escalate, and make people feel genuinely cared for.
Now imagine bringing those same skills into a corporate environment where relationships, service excellence, and communication matter just as much.
At Staff Domain, we're looking for relationship-driven professionals who naturally put people first. Experience in Client Success is great, but what matters most is your ability to build trust, communicate with warmth, and create exceptional experiences for clients.
If you've ever been the person guests relied on because you always found a solution, we'd love to meet you.
What You’ll Do
You’ll be the kind of person who:
As a Client Success Partner, you'll become the trusted point of contact for a portfolio of clients.
- Build strong and lasting client relationships
- Ensure clients feel supported, informed, and valued
- Coordinate onboarding and key client initiatives
- Work closely with Recruitment, HR, IT, and Operations teams
- Solve problems proactively before they become bigger issues
- Conduct regular client check-ins and gather feedback
- Manage multiple priorities while maintaining exceptional service standards
- Help clients get the most value from their partnership with Staff Domain
Think of it as delivering a five-star guest experience, except your guests are business clients.
We welcome applications from:
- Hospitality professionals looking to transition into a corporate career
- Guest Relations Officers
- Front Office Supervisors and Managers
- Hotel Duty Managers
- Customer Experience Specialists
- Account Coordinators
- Client Service Professionals
- Customer Success Associates
Previous Client Success experience is an advantage but not required for the right person.
Requirements
What You Bring
We're looking for someone with:
- Ability to work proactively, independently, and take ownership of outcomes.
- Comfortable collaborating with clients and teams across different countries and time zones.
- Strong relationship-building skills
- Excellent verbal and written English communication
- A genuine passion for helping people
- Strong organization and attention to detail
- Ability to manage multiple priorities simultaneously
- A proactive mindset and sense of ownership
- Confidence working with stakeholders from different backgrounds
Nice to Have
- Experience within outsourcing, offshoring, staffing, recruitment, or BPO environments.
- Exposure to project management methodologies or project-based client delivery.
- Experience supporting US or UK-based clients.
- Experience managing client retention, account growth, or upselling initiatives.
What Success Looks Like
- Clients feel genuinely supported and cared for
- Communication is clear, timely, and proactive
- Issues are resolved before they become major concerns
- New clients and placements have a seamless onboarding experience
- Long-term relationships are built through trust and exceptional service
If you're known for creating outstanding experiences, building meaningful relationships, and always putting people first, this could be your next career move.
Benefits
Why You'll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
Skills Required
- Minimum of 4 years' experience in Client Success, Account Management, Project Coordination, Customer Success, or related client-facing role
- Proven experience managing multiple clients, projects, or stakeholders simultaneously with strong attention to detail
- Excellent verbal and written English communication skills
- Strong relationship-building, problem-solving, and stakeholder management capabilities
- Experience working with CRM platforms and maintaining accurate client records
- Ability to work proactively, independently, and take ownership of outcomes
- Comfortable collaborating with clients and teams across different countries and time zones
- Bachelor's degree in Business, Communications, Management, or related field
- Experience within outsourcing, offshoring, staffing, recruitment, or BPO environments
- Exposure to project management methodologies or project-based client delivery
- Experience supporting US or UK-based clients
- Experience managing client retention, account growth, or upselling initiatives
Am I A Good Fit?
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The Company
What We Do
Staff Domain is a leading offshore outsourcing and Business Process Offshoring (BPO) company that supports global businesses by providing dedicated teams for recruitment, engagement, and operational management, enabling cost savings and rapid growth.
