This is a remote position.
- Retain clients, get them to sign new 3 month agreements when there is uncertainty or it’s been more than 12 months since the last contract was signed.
- A reduction in client complaints by 40% in the first 3 months. We currently average 16 client complaints per week.
- Ensure that MAG deliverables and promises are recorded and upheld by the Brand Management team, and track progress.
- Improve retention rates (profitability) by at least 25% in the first 3 months.
- Proactively speaking with our key clients.
- Monitor and report on burn rates for clients and make recommendations based upon findings on a weekly basis.
- Identify operational level issues affecting client retention, and solve these issues with the Director of Website Orders.
- Monitoring and sending out client surveys, to gauge overall performance and make improvements.
Requirements
- Bachelor’s degree in business, finance, management, or a related field
- Proven experience as an operations manager or a similar position
- Proven ability to manage multiple projects simultaneously
- Excellent organizational, project management, and communication skills
- Proficient in MS Office Suite, particularly in Excel
- Ability to quickly learn new processes, strategies, and technologies
- Ability to think strategically and be able to plan for long-term growth
- Strong interpersonal, writing, and presentation skills
- Able to work independently, with strong self-motivation and initiative
- A dual-monitor setup is required (at least 8GB of RAM)
- Must have at least 25 MBPS internet speed
Benefits
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent WFH setup
- Unlimited FREE access to MAG School courses and SOP Library!
- Work schedule is in EST (Monday-Friday only)
- Opportunities for professional development and career advancement
Skills Required
- Bachelor's degree in business, finance, management, or a related field
- Proven experience as an operations manager or a similar position
- Proven ability to manage multiple projects simultaneously
- Excellent organizational, project management, and communication skills
- Proficient in MS Office Suite, particularly in Excel
- Ability to quickly learn new processes, strategies, and technologies
- Ability to think strategically and plan for long-term growth
- Strong interpersonal, writing, and presentation skills
- Able to work independently, with strong self-motivation and initiative
- Dual-monitor setup required (at least 8GB of RAM)
- Must have at least 25 MBPS internet speed
What We Do
Want a job? https://myamazonguy.com/jobs Hire us: https://myamazonguy.com/contact My Amazon Guy is a 300+ client full-service Amazon Agency in Atlanta, Georgia. We grow hack sales through traffic and conversion improvements. PPC, SEO, Design, Catalog Merchandising, and more are all in-house. My Amazon Guy is the Wikipedia of Amazon knowledge, with more than 1,100 videos on how to sell on Seller Central Khan Academy style. We specialize in: -Launching new brands & products -Helping wholesalers/manufacturers get started. -Taking retailers to the next level through digital marketing -Driving traffic & Sales Hourly education sessions are also available: https://myamazonguy.com/book-a-coaching-call/ Full-Service Amazon Management Growing Amazon sales is what we’re best at. Our full-service management includes all the core services your business needs to succeed on Amazon and access to our entire team of Amazon experts. PPC Our PPC management is specialized for each client and includes hands-on advertising specialists and our MAGADS system. SEO Our 4-phase Amazon SEO plan is best-in-class and will show dramatic results in search rankings in 90 days. Design Our designers specialize in designing for Amazon – this includes A+ Content, Brand Stores, & graphics. Catalog We fully optimize titles, bullets, and back-end search terms to ensure search rankings.
