Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
We are seeking an experienced Client Success Manager to lead and manage client relationships, ensuring the successful delivery of solutions and long-term customer satisfaction. This role is responsible for driving account growth, client engagement, and service excellence, while aligning business objectives with client needs.
The ideal candidate brings strong experience in account management, client engagement, and revenue growth, combined with the ability to collaborate across teams in complex enterprise environments.
What you'll do:
- Manage and grow client accounts, ensuring service delivery meets expectations and business objectives.
- Support the development and execution of account strategies, contributing to sustainable and profitable growth.
- Maintain regular communication with clients, building strong, trusted relationships.
- Collaborate with cross-functional teams to successfully execute account-related initiatives and projects.
- Identify and drive upsell and cross-sell opportunities to expand the account portfolio.
- Prepare and deliver client reports, presentations, and performance updates.
- Monitor industry trends and client needs, adapting strategies accordingly.
- Support and mentor junior account management team members, promoting professional development and team success.
Who you are:
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field, or equivalent experience.
- Typically 7+ years of relevant experience, including at least 3 years in a client-facing or account leadership role.
- Proven track record of meeting or exceeding revenue targets and driving business growth.
- Strong experience in client relationship management and strategic account planning.
- Excellent communication, negotiation, and stakeholder management skills.
- Demonstrated leadership capabilities and ability to influence cross-functional teams.
- Continuous learner with awareness of industry trends and emerging technologies.
- Advanced degree (e.g., MBA) is a plus.
- Relevant certifications such as:
- Certified Account Executive (CAE)
- Certified Strategic Account Manager (CSAM)
- Client Relationship Management
- Strategic Account Planning & Growth
- Communication & Stakeholder Engagement
- Revenue Growth & Commercial Acumen
- Leadership & Team Development
- Problem Solving & Results Orientation
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- Bachelor's degree in Business, Marketing, IT, or related field (or equivalent experience)
- 7+ years of relevant experience
- At least 3 years in a client-facing or account leadership role
- Proven track record of meeting or exceeding revenue targets and driving business growth
- Strong client relationship management and strategic account planning experience
- Excellent communication, negotiation, and stakeholder management skills
- Demonstrated leadership and ability to influence cross-functional teams
- Ability to support and mentor junior account management team members
- Advanced degree (e.g., MBA)
- Relevant certifications such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM)
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
