Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach — deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.
This role is based in Washington, DC, and reports to the Senior Director, Client Success.
Core Functions of the Role:
Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts
Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes
Build durable relationships with day-to-day users, power users, and executive sponsors across each account
Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans
Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals
Troubleshoot user challenges with creative problem-solving and a client-first mindset
Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy
Grow over time into an account owner with responsibility for renewals and expansion
About You:
1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption
Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication
Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits
Strong organizational and time-management skills; able to prioritize across a portfolio of accounts
Proficient with a CRM, Salesforce preferred
Thrives in a fast-paced environment and contributes to the development of new processes
Skills Required
- 1-3 years of experience in a SaaS Client Success, Account Management, or sales role
- Proficient with a CRM, Salesforce preferred
What We Do
Leadership Connect is a data-driven decision intelligence company focused on policy & procurement in the public sector. We combine deep research expertise and cutting-edge technology to help clients win business and influence policy across a wide range of specialties and verticals. We work with nearly every U.S. government agency, many S&P 500 companies, and leading organizations in media, consulting, law, banking, and the not-for-profit world. We help everyone from marketing and business development teams to senior leaders prep for important meetings, uncover existing relationships, and build new ones. Our clients trust their reputations to the quality of our data. With our proprietary 24-step information collection process that employs technology and human validation, we continuously identify the key decision makers and influencers you care about most and put them at your fingertips. Clients access Leadership Connect through the web, apps, and data integrations. Only in Leadership Connect: - Leadership Connect is the world's only service that connects bills to legislative staff. - Navigate complex government organizations: Federal, State & Local. - Stakeholder Mapping. See how your organization is connected to another. View a person’s strongest relationships, including family, former coworkers, and members of the same association, to get warm introductions
