Note: This is a fully remote opportunity with occasional travel requirements!
Join ProCare HR as a Client Success Manager!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Why choose Procare HR?
- Salary is $85,000 – $95,000/year | Credit given for experience
- Great Benefits Available!
Your Impact:
As a Client Success Manager at Procare HR, you'll be the primary point of contact for your clients, managing accounts, overseeing data and services, and ensuring they have the support they need. You’ll assist clients in maximizing their HRIS systems, especially UKG Ready, while helping them streamline HR operations.
What You’ll Contribute:
- Lead client relationships from onboarding through optimization
- Act as a UKG Ready subject matter expert, driving adoption and best practices
- Troubleshoot HRIS, payroll, and compliance issues unique to senior living
- Collaborate internally to improve service and client outcomes
- Partner with clients to ensure satisfaction and long-term retention.
What We're Looking For:
- Bachelor’s degree in Business Administration, Human Resources, or related field.
- Minimum 3 years of experience in client/account management.
- Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
- Experience working with senior living providers (2+ years strongly preferred).
- Proven UKG Ready configuration and optimization experience.
- CRM experience (Salesforce preferred).
- Prior experience in PEO/HR Shared Services (preferred).
Benefits Available:
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
Join us in reshaping the future of HR services!
Skills Required
- Bachelor's degree in Business Administration, Human Resources, or related field
- Minimum 3 years of experience in client/account management
- Minimum 3 years of HR-related experience (payroll, benefits, HRIS)
- Experience working with senior living providers (2+ years strongly preferred)
- Proven UKG Ready configuration and optimization experience
- CRM experience (Salesforce preferred)
- Prior experience in PEO/HR Shared Services
What We Do
Procare HR offers complete HR solutions for care providers. HR Strategy Not sure how HR can help you reach your goals? We do! Our experts offer performance management, compensation planning, employee engagement and retention strategies, and more to help you reach your goals. Proactive HR Advice Our experts review data to make sure we catch something before there is a problem. We also offer employee training, HR policies and procedures, workforce planning, and risk mitigation advice. Responsive Dedicated HR Professionals Through workers’ compensation claims, OSHA investigations, terminations, layoffs, ACA penalties, and more, if something happens your dedicated HR team will guide you through the process
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