Client Success Manager

Posted 10 Days Ago
Be an Early Applicant
Manila, First District NCR, National Capital Region, PHL
In-Office
1K-2K Annually
Mid level
HR Tech • Professional Services • Sales • Consulting
The Role
The Client Success Manager will manage inbound client interactions, provide tailored recruitment solutions, build client relationships, and ensure satisfaction throughout the hiring process.
Summary Generated by Built In
We’re Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships.

This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise.

Location: Remote (Philippines)
Engagement: Full-Time, Independent Contractor
Working Hours: Primarily PH hours (with flexibility for occasional client calls)
Monthly Salary: $1,000–$1,600 (higher for exceptional experience) + commissions

What You’ll Do
  • Conduct structured discovery calls with inbound leads to understand hiring needs

  • Confidently present our services and tailor solutions to client requirements

  • Guide clients through each recruitment stage — calibration, shortlisting, interviews, onboarding

  • Maintain communication during sourcing and follow up after candidate presentations

  • Act as the primary account manager once roles are closed, ensuring client satisfaction and retention

  • Proactively identify upsell or expansion opportunities within existing accounts

  • Handle client-facing admin such as NDAs, contracts, and service agreements

  • Build and manage your own pipeline through consistent, high-quality outreach and follow-up

What We’re Looking ForRequirements (Non-Negotiable)
  • Fluent English — exceptional speaking and writing skills

  • Strong communication — structured, confident, and personable

  • Professional presence — calm, trustworthy, articulate

  • University degree (business, marketing, communications, or related fields preferred)

  • Tech-savvy and business-oriented — quick to grasp new industries and roles

  • Empathetic sales approach — persuasive without being pushy

Must-Have Experience
  • 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role

  • Hands-on experience running discovery calls and managing client accounts

  • Proven success managing the full client lifecycle — from lead to long-term relationship

  • Ability to nurture B2B relationships and drive ongoing client satisfaction

  • Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants)

Bonus Points For
  • Experience working with international clients (US, UK, AUS, EU, UAE)

  • Startup or high-growth environment experience

  • Strong CRM discipline and organizational skills
  • Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)
Recruitment Process
  1. Initial Interview

  2. Interview with the Co-Founders

  3. Offer & Onboarding

 

Top Skills

Crm Systems
LinkedIn
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
200 Employees
Year Founded: 2022

What We Do

Bamboo Works is a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. They specialize in providing remote workforce solutions and sourcing high-quality remote talent.

Similar Jobs

Smartly Logo Smartly

Customer Success Manager

AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
Easy Apply
Remote or Hybrid
Philippines
805 Employees

Bamboo Works Logo Bamboo Works

Customer Success Manager

HR Tech • Professional Services • Sales • Consulting
In-Office
Manila, First District NCR, National Capital Region, PHL
200 Employees
1K-2K Annually

Smartly Logo Smartly

Customer Success Manager

AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
Easy Apply
Hybrid
Manila, First District NCR, National Capital Region, PHL
805 Employees

RingCentral Logo RingCentral

Customer Success Manager

Artificial Intelligence • Cloud • Events • Productivity • Software • Business Intelligence • Conversational AI
Hybrid
Manila, Metro Manila, National Capital Region, PHL
7000 Employees
93K-250K Annually

Similar Companies Hiring

Compa Thumbnail
Software • Other • HR Tech • Business Intelligence • Artificial Intelligence
Irvine, CA
70 Employees
Amplify Platform Thumbnail
Fintech • Financial Services • Consulting • Cloud • Business Intelligence • Big Data Analytics
Scottsdale, AZ
62 Employees
Fairly Even Thumbnail
Hardware • Other • Robotics • Sales • Software • Hospitality
New York, NY
30 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account