At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.
We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.
Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.
This isn't a role for someone who "knows a bit of IT" and likes talking to people. We need someone who can walk into a client's IT environment, understand what's actually happening, and then walk into the boardroom and explain what it means for the business.
You'll own a book of accounts from day one — picking up a mature client set and building from there. Your job is to make those clients feel understood, supported, and confident they've made the right choice. That means proactive communication, structured QBRs, commercial awareness, and enough technical depth to have credible conversations about anything from M365 security posture to managed service agreements.
You won't be doing Level 1 tickets. But you will be expected to pull up a tenant, interpret what you see, and use it to shape better conversations.
What you'll own- Own and manage a defined portfolio of Epic IT managed clients
- Run structured QBRs and monthly check-ins — prepared, data-driven, commercially aware
- Monitor account health and surface risks before they become problems
- Drive MSA renewals, upsells, and expansion conversations with existing clients
- Collaborate with the service desk and solutions team to resolve escalations and deliver projects
- Keep D365 CRM, account intel, and meeting records current and accurate
- Identify cross-sell opportunities across our AI, cyber, and cloud service lines
- Represent Epic IT at client sites and external meetings
The non-negotiables:
- Prior experience in an MSP, MSSP, or IT managed services environment
- Solid working knowledge of M365 and Azure — enough to read a tenant, interpret what you see, and have a meaningful conversation about it
- Proven track record running QBRs or executive-level client reviews
- You understand renewal cycles, upsell motion, and how to protect and grow ARR
- Clear and confident — in writing, on the phone, and in the roomStrong signals (not required, but will matter):
- Familiarity with cybersecurity frameworks — Essential Eight, ISO 27001, or similar
- Exposure to AI services, Copilot, or modern productivity tooling in a client context
- Experience co-selling or working alongside a solutions/sales team on new services
- Competitive base salary with clear performance criteria
- Work from home flexibility with structured client and team cadence
- Access to Epic IT's internal AI platform — the most capable toolset in any Perth MSP
- Funded certifications across Microsoft, security, and cloud
- Direct exposure to strategic client relationships and AI transformation projects
- A leadership team that builds in public — if you're good, you'll be seen
- A helpdesk role with a fancy title
- A pure sales role — you won't be cold-calling or chasing new logos
- A "set and forget" account management job — clients expect proactive, not reactive
- A role for someone who needs to be told what to do every day
If you read this and thought "that's me" — we want to hear from you.
Send through your CV and a short note covering:
- The client relationship you're most proud of — what made it work, and what you did to build it
- A time you used your technical knowledge to change the outcome of a client conversation
We read everything. We move fast. Apply now.
Skills Required
- Prior experience in an MSP, MSSP, or IT managed services environment
- Solid working knowledge of M365 and Azure
- Proven track record running QBRs or executive-level client reviews
- Understanding of renewal cycles, upsell motion, and how to protect and grow ARR
- Clear and confident in communication
What We Do
Epic IT | Managed IT & Cybersecurity Excellence in Perth Epic IT is a leading Managed Service Provider (MSP) and Cybersecurity firm dedicated to protecting and empowering the Western Australian business community. We deliver robust, proactive IT environments that allow organizations to scale securely, ensuring their data is resilient and their systems are always-on. At Epic IT, we move beyond traditional support. We specialize in high-maturity Cybersecurity strategies and Managed IT Services designed to meet the unique challenges of the local Australian threat landscape. Our Advanced Cybersecurity Framework We provide a comprehensive security posture through: • Threat Intelligence & SIEM: Real-time analysis with a specific Australian focus. • Security Architecture: Design and execution tailored to the local threat landscape. • Vulnerability Management: Ongoing programs and penetration testing. • Incident Response: Rapid planning and execution aligned with Australian privacy regulations. • Data Sovereignty & DLP: Protecting privacy and ensuring data residency. • Security Awareness Training: Building a "Human Firewall" through local, advanced training programs. The Essential Eight Specialists We are Perth’s experts in ACSC Essential Eight alignment. We help organizations reach maturity across all eight critical pillars: 1. Application Control & User Application Hardening 2. Patching Applications & Operating Systems 3. Restricting Administrative Privileges 4. Multi-Factor Authentication (MFA) 5. Configuring Microsoft Office Macro Settings 6. Regular Backups & Disaster Recovery The Epic Way Our mission is to ensure your business remains compliant, secure, and resilient. Whether it is Cloud Security Solutions or managing complex infrastructure, Epic IT provides the technical expertise and proactive threat detection required for modern business continuity.
