Client Success Manager

Reposted 7 Days Ago
Hiring Remotely in Hawaii, USA
Remote
Mid level
Healthtech
The Role
The Client Success Manager will track and report revenue cycle KPIs, analyze data, offer client-centric solutions, communicate insights, and manage multiple accounts effectively.
Summary Generated by Built In

KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions.

Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes.

Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailored solutions to improve their operational and financial performance.

Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues.

Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges.

What we are looking for:

· Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.

· Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.

· Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.

Preferred Qualifications:

  • 3+ years of experience of f experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking
  • 3+ years of experience of strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools
  • Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes
  • Client-Centric Mindset: Ability to understand and anticipate client needs within the revenue cycle management space and tailor solutions accordingly
  • Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, and reporting.

Work Location:

Candidates must be based in Hawaii. This is a primarily remote position.

Skills Required

  • Strong Analytical and Problem-Solving Skills
  • Proficiency in Data Analysis Tools
  • Understanding of Revenue Cycle Management
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Niagara Falls, New York
185 Employees
Year Founded: 1993

What We Do

For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems

Similar Jobs

Cleo Logo Cleo

Customer Success Manager

Cloud • eCommerce • Information Technology • Professional Services • Software
Remote or Hybrid
United States
500 Employees
75K-100K Annually

SailPoint Logo SailPoint

Customer Success Manager

Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Remote or Hybrid
United States
2461 Employees
125K-210K Annually

HiBob Logo HiBob

Customer Success Manager

HR Tech • Information Technology • Professional Services • Sales • Software
Remote or Hybrid
United States
1350 Employees
89K-115K Annually

Collectors Logo Collectors

Customer Success Manager

Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Remote
2 Locations
2246 Employees
94K-122K Annually

Similar Companies Hiring

Camber Thumbnail
Fintech • Healthtech • Social Impact
New York, New York
90 Employees
Sailor Health Thumbnail
Healthtech • Social Impact • Telehealth
New York City, NY
20 Employees
Granted Thumbnail
Mobile • Insurance • Healthtech • Financial Services • Artificial Intelligence
New York, New York
23 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account