Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
Are you passionate about building strong client relationships, delivering exceptional service, and driving account growth? Snap Finance is seeking a dynamic and motivated Client Success Manager to join our field-based team. In this role, you’ll serve as the face of Snap to our existing merchant partners, working directly in your assigned territory to strengthen relationships, drive adoption of Snap’s offerings, and help our clients succeed. Whether you’ve held titles like Account Executive, Territory Manager, Customer Success Manager, or you’re early in your career with a strong service mindset, we’re looking for individuals who thrive on client interaction, autonomy, and meaningful impact. If you're a relationship builder who loves being on the move and making a difference, this is the opportunity for you.
How you’ll make an impact:
Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
Identify and communicate feedback and suggestions to Snap support and product teams
Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
Schedule and deliver “field training” sessions with our merchants and their staff
Work closely with Areas Sales Manager to strategize on merchant account goals
What you’ll need to succeed:
1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills
Must live in or near the territory listed and knowledgeable of local businesses in the area
Must have strong experience with Customer Relationship Management (CRM) systems
Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
Business and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
Must live in or near the territory listed and knowledgeable of local businesses in the area
Comfortable using a range of technology platforms and while working out of your car all-day
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
Top Skills
What We Do
Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financing and rent-to-own purchase options. This company is technology driven; the IT platform is the backbone for running our operations and is critical to driving cost efficiency. With over 10 years of experience in the financial industry, Snap provides merchandise financing to brick and mortar as well as e-commerce merchants. The Snap lease-purchase agreement is an innovative financial product which gives the 40% of consumers with poor credit an alternative to payday loans and other high-risk financial products to acquire needed or desired merchandise. Snap Finance secured the largest bank revolving credit facility ever for a private consumer lease-to-own company. The credit facility from BMO Harris Bank will enable Snap Finance to service more than $1 billion in lease-to-own finance agreements.
