Client Success Manager

Posted 15 Days Ago
Be an Early Applicant
Manila, Metro Manila, National Capital Region
In-Office
Mid level
Healthtech
The Role
The role involves tracking KPI performance for clients, conducting data analysis, proposing solutions, and managing multiple client accounts effectively.
Summary Generated by Built In

KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions.

Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes.

· Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailor solutions to improve their operational and financial performance.

· Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues.

· Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges.

What we are looking for:

· Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.

· Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.

· Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.

Top Skills

Excel
SQL
Tableau
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The Company
HQ: Niagara Falls, New York
185 Employees
Year Founded: 1993

What We Do

For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:

♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.

The enhanced HARRIS Flex solution comes with new functionality including:

♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and

♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.

♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems

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