Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
We are looking for a B2B SaaS Client Success Manager to join our Business department. One of Fever's business areas provides end-to-end ticketing solutions for live events — from sports and theater to racing circuits, shows, concerts, and much more. Our technology powers the entire ticketing journey, managing everything from event setup and sales to real-time access control at the venue.
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with our ticketing platform. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests, onboarding, and platform troubleshooting.
This is an opportunity to blend account management, onboarding leadership, and a technical mindset. You will work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.
About the role:- Be the go-to person for clients regarding platform usage, technical support, and troubleshooting
- Lead engaging product demos, clearly explaining features, sales channels, purchasing flows, and back-office configuration
- Own and manage end-to-end client onboarding, ensuring a smooth transition from sales to implementation
- Provide training and ongoing support to help clients unlock the full potential of the platform
- Manage daily client relationships, including incident resolution, configuration, and data-related needs
- Build strong relationships with clients, proactively identifying opportunities to improve their experience and drive adoption
- Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client journey
- Share client feedback and product insights with Product teams to support continuous platform improvement
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and long-term success
- Experience in customer support, ideally in a SaaS environment, ticketing or event management.
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English and Spanish
- Strong communication and presentation skills, with the ability to lead engaging, high-impact product demos.
- Tech-savvy, detail-oriented, and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid driver’s license for occasional on-site support
- Bonus: knowledge of networks, ticketing platforms, event tech
- Understanding of onboarding processes, client journeys, or B2B SaaS implementations
- Flexible schedule
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Responsibility from day one and professional and personal growth
- Great work environment, international team of talented people to work with!
- 23 vacation days + your birthday off!
- Health insurance from Day 1
- English or Spanish Lessons
- Wellhub
- Flexible retribution (tax free allowance on restaurants and transport).
Apply now and become part of the our Customer Success team!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Similar Jobs
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment.
Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.
The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.
Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.
In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.
Available for iOS and Android.
