Core Functions of the Role:
- Driving user engagement through meetings with key account users both virtually and in person
- Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
- Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
- Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
- Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
- Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers
About You:
- 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
- Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
- Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
- Strong organizational and time management skills
- Proficient with a CRM, preferably Salesforce
- You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
Top Skills
What We Do
Leadership Connect is a data-driven decision intelligence company focused on policy & procurement in the public sector.
We combine deep research expertise and cutting-edge technology to help clients win business and influence policy across a wide range of specialties and verticals.
We work with nearly every U.S. government agency, many S&P 500 companies, and leading organizations in media, consulting, law, banking, and the not-for-profit world. We help everyone from marketing and business development teams to senior leaders prep for important meetings, uncover existing relationships, and build new ones.
Our clients trust their reputations to the quality of our data. With our proprietary 24-step information collection process that employs technology and human validation, we continuously identify the key decision makers and influencers you care about most and put them at your fingertips. Clients access Leadership Connect through the web, apps, and data integrations.
Only in Leadership Connect:
- Leadership Connect is the world's only service that connects bills to legislative staff.
- Navigate complex government organizations: Federal, State & Local.
- Stakeholder Mapping. See how your organization is connected to another.
View a person’s strongest relationships, including family, former coworkers, and members of the same association, to get warm introductions
