accesso

Client Success Manager

Posted 10 Days Ago

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Singapore

In-Office

Mid level

Events • Information Technology • Payments • Software • Wearables • Hospitality

The Role

As a Client Success Manager, you'll manage client communications, support software usage, assist R&D, and provide training and documentation.

Summary Generated by Built In

Position Overview:

Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager with accesso Horizon, you will oversee all tasks and communication related to existing and prospective clients of VGS. You will also be responsible for participating in the collection of clients and prospects requirements, proposing solutions and acting as the interface between the market and the internal Product Manager/R&D. With an expansive feature set, globalized functionality and robust scaling capabilities, accesso Horizon supports attractions in all aspects of selling, distribution and the redemption of tickets in one unified platform. We're looking for people who are patient, team players 🤝, and love helping others.

At this time, we are not at quota and unable to hire foreigners. Singaporeans and Permanent Residents of Singapore are encouraged to apply.

Location: This role is 100% onsite and will work out of our Singapore office with occasional work at client sites.

Reports to: Head of Operations, Asia

Travel ✈️ Requirement: 25% to Client Locations

What you’ll be working on:

Testing and Troubleshooting of all applications released by the development team, ensuring quality testing for release to clients
Assisting R&D in improving and enhancing applications
Documenting all bugs with replication steps for R&D team
Assist in writing documentation such as Manuals and Release Notes for clients and/or projects. This includes but is not limited to configuration and system requirements, lists, and maintenance for both internal and external projects
Assist in writing project reports
Working closely with Project/Sales team on preparing documents for project proposals
In charge of documenting any requests and/or enhancements requested by clients, for feasibility analysis studies by R&D team
Provide system software support to client, which includes configuration of the application, whether off site or on site
Work closely with client on the best usage practice of VGS applications
Provide business and system support/advice for both internal and external clients
Providing training on VGS applications both off-site and on-site for clients
Assisting the Project Manager on maintaining and upholding the project schedule
Assist in performing system demonstrations with Sales Team when needed
Assist Sales team in working with Prospective clients, including conducting meetings and chats to better understand client requirements and provide solutions and best practices
Support Sales team in preparing RFPs and RFP-related tasks for prospective clients

What you Bring to the Role:

Previous account management experience for a highly transactional SaaS or custom software company supporting enterprise-level clients.  
Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences. 
Outstanding general computer skills including the Microsoft suite of products and Outlook are required.  
Experience with web-based technology including database structures and SQL.  
The ability to work well within a team environment is essential. 
Exceptional organizational skills and the ability to prioritize tasks. 
Ability to facilitate daily responsibilities with little to no direction.

⭐️Bonus points if you have: 

Bachelor’s degree in business, Technology or a related field is a distinct advantage.
Previous eCommerce, ticketing, or guest-facing service industry experience

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory. 

LIFE at accesso:

At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at [email protected] so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement

ABOUT accesso:

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.