The Role
The Client Success Manager oversees client account management and well-being initiatives, ensuring satisfaction and retention by coordinating resources and driving engagement in preventive health activities.
Summary Generated by Built In
Who we are:
EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.
EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.
What we're looking for:
We’re seeking a strategic Client Success Manager to be the day-to-day contact for managing client deliverables including wellbeing initiatives supporting client health management goals. The ideal candidate will interface with the client and directly support the Client VP to provide full strategic account management and wellbeing support.
The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies while supporting clients’ population health goals. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.
In this role, you will:
EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.
EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.
What we're looking for:
We’re seeking a strategic Client Success Manager to be the day-to-day contact for managing client deliverables including wellbeing initiatives supporting client health management goals. The ideal candidate will interface with the client and directly support the Client VP to provide full strategic account management and wellbeing support.
The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies while supporting clients’ population health goals. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.
In this role, you will:
- Lead the transparent and successful implementation of EHE program
- Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client
- Establish reporting requirements and report delivery
- Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met
- Be accountable for satisfaction and retention of clients
- Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights
- Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation
- Lead different geographic based audiences or wellbeing committees remotely to achieve client’s wellbeing initiatives
- Develop and execute wellbeing awareness initiatives (bulletin boards, newsletters), educational campaigns (lunch and learns, workshops), behavior change programs (smoking cessation), health assessments/screenings (biometric events, incentive programs, health fairs) and more
What the role requires:
- Bachelor’s degree in business, healthcare administration or a related field
- Proven experience as an Account Manager or in a similar role
- Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders
- Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience
- Strong analytical and problem-solving skills
- Excellent time management and organizational skills to manage multiple priorities
- Industry certification such as CHES (Certified Health Education Specialist) preferred
- Consultative disposition and constructive curiosity into all facets of a client’s business
- Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users
- Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics
- Strong computer and software application skills including PowerPoint and Excel
- Ability to travel up to 20%
What we offer:
- Competitive salary
- Incentive compensation potential
- Medical, dental, vision, life, and disability insurance
- Employer-matched 401(k) plan
- Professional development reimbursement
- Employee access to our preventive exam and services
- Gym reimbursement/Fitness bonus
The salary range for this role is $80,000 - $120,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.
EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.
Top Skills
Excel
PowerPoint
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
EHE is America’s leading prevention company. We work with major clients from diverse fields to help their employees reach optimal health through comprehensive exams and year-round mentoring and resources. Our holistic, personalized approach improves longevity, productivity, and performance.
For more than 100 years, EHE has led the way in preventive health care. We continue to grow and innovate, providing individuals with what they need to feel their best every day
