The Role
The Client Success Manager ensures client satisfaction and retention by building relationships, leading onboarding, and advocating for client needs while monitoring engagement and recommending growth opportunities.
Summary Generated by Built In
About the role:
As a Client Success Manager, you will ensure our clients gain maximum value from our solutions. You’ll be responsible for building trusted partnerships, supporting adoption, and driving long-term satisfaction and retention. Acting as the main point of contact, you’ll guide clients through onboarding, resolve challenges, and work with internal teams to deliver seamless service and measurable results.
Key Responsibilities:
Client Relationships
Client Success & Retention
Growth & Value Delivery
Insights & Reporting
Industry Awareness & Advocacy
Requirements:
As a Client Success Manager, you will ensure our clients gain maximum value from our solutions. You’ll be responsible for building trusted partnerships, supporting adoption, and driving long-term satisfaction and retention. Acting as the main point of contact, you’ll guide clients through onboarding, resolve challenges, and work with internal teams to deliver seamless service and measurable results.
Key Responsibilities:
Client Relationships
- Build strong, long-lasting relationships with clients, understanding their goals and success measures
- Act as the primary contact, managing day-to-day communication, feedback, and issue resolution
- Conduct regular client reviews and meetings to track progress and ensure satisfaction
Client Success & Retention
- Lead onboarding and support clients in adopting products and services effectively
- Develop success plans with clear outcomes and proactively address risks to retention
- Advocate for client needs internally and ensure consistent delivery of value
Growth & Value Delivery
- Work with cross-functional teams to identify opportunities for upselling and expanding services
- Highlight ways to increase client ROI and strengthen partnerships
- Support account growth through tailored recommendations and solution alignment
Insights & Reporting
- Monitor client health metrics, usage, and engagement levels
- Provide insights and feedback to internal teams to drive service and product improvements
- Prepare reports for leadership on client trends, risks, and opportunities
Industry Awareness & Advocacy
- Stay informed on industry trends and client challenges to offer relevant guidance
- Represent the company at client events and industry functions to strengthen relationships
Requirements:
- Bachelor’s degree in Business, Communications, or related field
- Proven experience in client success, account management, or customer-facing roles (IT/Professional Services/Consulting preferred)
- Strong communication and presentation skills with the ability to engage stakeholders at all levels
- Track record of delivering client-focused solutions and measurable outcomes
- Ability to manage multiple clients/projects with sharp attention to detail
- Problem-solving mindset, proactive, and collaborative team player
- Previous experience in technology environments is advantageous
Top Skills
Consulting
It
Professional Services
Technology Environments
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The Company
What We Do
SmarTek21 is a pioneer in Ai-driven data mesh platforms and market-leading conversational platforms designed to elevate the customer experience. Founded in 2006, SmarTek21 converges human expertise with artificial intelligence to solve an organizations’ most difficult digital integration and data management challenges.
