Are you passionate about client satisfaction, retention, and growth? At MSPbots, we're looking for a Client Success Manager who can guide our MSP clients toward success by helping them realize the full value of our SaaS platform.
📍 Hybrid (1-2 days a month) | 10th floor, IBP Tower, Jade Drive, Ortigas Center, Ortigas, Metro Manila 1605
🕐 8 AM – 5 PM CDT (9 PM – 6 AM PHT)
📆 Monday–Friday | Fixed Rest Days: Sat–Sun
About MSPbots
MSPbots is a robotic process automation platform designed to help Managed Service Providers (MSPs) eliminate repetitive tasks, improve operational efficiency, and scale through intelligent bots and dashboards.
As a fast-growing startup with over 70 team members, we’re committed to helping MSPs automate the future—and you’ll be a big part of that journey.
What You’ll Do
- Onboard New Clients: Ensure a seamless, value-driven onboarding experience for new MSP customers
- Be a Product Expert: Guide clients on using our solutions to solve real-world MSP challenges
- Relationship Building: Become a trusted advisor to stakeholders within your client accounts
- Strategic Account Management: Monitor performance, suggest improvements, and drive ROI
- Solve Problems Fast: Own and resolve escalations by collaborating with cross-functional teams
- Drive Retention & Expansion: Support renewals and identify upsell/cross-sell opportunities
- Stay Ahead of Trends: Apply MSP industry insights to client support and product development
- Voice of the Customer: Channel feedback to internal teams to continuously improve our platform
What You’ll Bring
- At least 3 years of experience in Client Success, Account Management, or related SaaS roles
- Familiarity with MSP tools, workflows, and challenges
- Excellent communication and relationship-building skills
- Analytical mindset with the ability to turn client data into meaningful recommendations
- Hands-on experience with customer success platforms and CRMs (e.g., HubSpot, Salesforce, Gainsight)
- Technical fluency with SaaS platforms like ConnectWise, Datto, etc.
- Bachelor’s degree in Business, IT, or related field (or equivalent experience)
What's in it for you?
- HMO Reimbursement: $100/month
- Life Insurance Reimbursement: $20/month
- Dental: $240/year | Vision: $48/year
- 15 PTO credits/year (convertible to cash if unused!)
- Training/Development: Reimbursement up to $30
- US Holiday Pay
- Hybrid setup with a modern workspace in Ortigas
- Unlimited coffee and a supportive team culture
Ready to help MSPs succeed while growing your career?
Apply now and join the automation revolution at MSPbots.ai
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What We Do
MSPbots is the market leader in proactive intelligence solutions for MSPs. Providing customized BI widgets, dashboards, and innovative apps to streamline daily responsibilities. With our solutions, we generate trackable metrics, send instant messages with issue explanations and resolution steps, and escalate recurring issues to managers for immediate action. MSPbots is dedicated to providing data-driven process automation to enable the growth and scalability of MSPs.
To learn more visit https://MSPbots.ai/.
