Client Success Manager
Location: Hybrid – Tulsa, OK | In-office Tuesday–Thursday, Remote Monday & Friday
At ConsumerAffairs, we believe strong partnerships drive big results. We’re searching for an experienced Client Success Manager to join our Reputation Management Team and play a key role in helping our partners achieve their goals, grow their businesses, and see measurable success through our platform.
As the face of ConsumerAffairs to your clients, you’ll serve as a trusted advisor, advocate, and strategic thinker—building strong relationships and ensuring our clients receive consistent value at every stage of the journey.
What You’ll Do:
- Drive client outcomes by understanding their success criteria, business drivers, and long-term goals
- Build and maintain strong relationships with key client stakeholders
- Facilitate smooth onboarding for new clients to set a solid foundation for adoption
- Proactively monitor client health, identify risks, and implement strategies to mitigate churn
- Develop strategic plans tailored to clients’ unique business needs
- Analyze client data to identify insights, increase engagement, and boost product utilization
- Lead compelling demos of ConsumerAffairs features for current and prospective partners
- Conduct regular check-ins to ensure continued success and alignment
- Recommend process improvements for scalable, high-impact engagement
- Swiftly resolve ad-hoc client needs and ensure a seamless experience
- Identify opportunities to expand partnerships and grow accounts
- Collaborate cross-functionally with sales, engineering, and senior leadership
- Maintain accurate data and reporting to support operational excellence
What You Bring:
- Proven experience as a Client Success Manager, Account Manager, or Relationship Manager
- A strong track record of meeting and exceeding retention and growth targets
- Experience tracking and analyzing KPIs like customer satisfaction and engagement
- Skilled in creating clear, professional presentations and telling data-driven stories
- SaaS or tech industry experience is a strong plus
- Excellent communication, organization, and problem-solving skills
- A proactive mindset with a passion for helping clients succeed
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Hybrid Schedule
- Free Food & Snacks
Top Skills
What We Do
ConsumerAffairs is a rapidly growing online marketplace where each month millions of consumers research purchases, connect with brands, transact, write reviews and stay up to date on important consumer news.
Brands utilize our software-as-a-service platform to connect with customers, collect reviews and generate sales.
ConsumerAffairs has a creative, driven and fast-paced entrepreneurial environment. We are looking for teammates that want to win, are self-motivated, high performing and who yearn to build something big.
Why Work With Us
ConsumerAffairs is built on culture, innovation and hard work. We cultivate a fun, creative and dynamic entrepreneurial environment. Our team is energetic, passionate and - dare we say - brilliant.
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