Client Success Manager

General Summary:
The Client Success Manager is responsible for the success, satisfaction, and sales lifecycle as it pertains to our current customer base in Northern Arizona. The CSM role requires a basic understanding of technology including firewalls, switches, wireless access points, and Office 365. This position farms active customers to look for opportunities to sell products and services by developing a thorough understanding of their business needs. This position focuses on communication, building and maintaining relationships.
**** Must be local or willing to relocate to Flagstaff, AZ to be considered for this opportunity ****
Position Responsibilities:

• Maintain a healthy professional working relationship with the client set.
• Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
• Cross-selling services and solutions to existing accounts.
• Understand clients technology landscape at a high level.
• Qualify new sales opportunities for current customers.
• Receive requests for service and product details from customers and provide timely responses.
• Conduct onsite or online presentations that showcase the services and products of the company to active customers.
• Work with management to develop proposals, quotes and respond to RFP/RFI documents.
• Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
• Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
• Maintain in-depth product knowledge of the service offerings of the company.
• Achieve and maintain a positive rapport with prospects and work to give them the best possible service

Additional Duties and Responsibilities:

• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:

• Demonstrated level of success in the development of client relationships.
• A basic understanding of small business technology including modems, firewalls, switches, and wireless access points.
• Sales experience with selling relevant services and products.
• Possess a track record of managing the customer commitment, negotiation, and closing of the sales process.
• Enjoy working with customers and external audiences.
• High energy and drive with good negotiation skills.
• Proficient with general office applications.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast-moving environment.