Client Success Manager

Posted 10 Days Ago
Hiring Remotely in United States
Remote
3-5 Years Experience
Software • Energy
The Role
As a Client Success Manager, you will support client onboarding and account management processes, ensuring satisfaction through effective project planning and communication. Your role involves collaborating with project managers, tracking program initiatives, and coordinating resources to meet client needs and project deadlines. You'll conduct satisfaction assessments to identify areas for improvement and assist with presentations and proposals.
Summary Generated by Built In

Description

Resource Innovations is seeking a Client Success Manager to join our growing team. We are seeking a highly skilled and motivated Client Success Manager with a strong background in client relations and project management to join our dynamic team. As a Client Success Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

  • Builds and enacts project plans to ensure satisfaction of clients (internal and external)
  • Identify client needs and translate those needs into plans for delivery
  • Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
  • Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
  • Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
  • Works with peers to allocate appropriate resources for initiatives
  • Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
  • Responsible for achievement of transition plans (new work) into Business Process
  • Responsible for achievement of transition plans (expiring work) from Business Process
  • Support senior staff with development of presentations and proposals
  • Other duties as assigned.
Requirements
  • 3+ years of experience in project coordination, project management, or transition management
  • Demonstrated ability to build, track, and implement project plans
  • Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
  • Excellent written and verbal communication skills are mandatory.

Preferred skills, education and experience

  • Advanced meeting and process facilitation skills
  • Interest in sustainability and passionate about making a meaningful impact on the environment.
Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

The Company
HQ: Half Moon Bay, CA
439 Employees
On-site Workplace
Year Founded: 2016

What We Do

Resource Innovations is a nimble yet powerful organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy consumers. Our experts design and implement leading-edge solutions to support the rapidly changing industry on the path to the clean energy transition. Resource Innovations, a women-led clean energy solutions company, ranked #10 in the energy category and #328 overall on the 2022 Inc. 5000 List.

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