About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
The Client Success Manager is a data-driven client facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans.
About Crossover Health
Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative business partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spend, and deliver an unrivaled experience for members in North Dakota.
About VitellaCare
HealthyDakota and Crossover Health have partnered to create VitellaCare, a new advanced primary care
network of clinics in North Dakota exclusively for select Blue Cross Blue Shield of North Dakota plan
members. VitellaCare offers easy, personalized, and affordable advanced primary care services including
Primary Care, Mental Health, Pharmacy Consultations and Care Navigation.
Job Responsibilities
The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes Crossover’s client and member experience while developing and executing revenue growth plans.
● Partners with Associate Principal to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
● Develops and executes against path to achieving/exceeding revenue targets as related to member engagement in partnership with VitellaCare
● Completes client discovery and expectation setting around engagement activities ● Leads marketing initiatives in partnership with Blue Cross Blue Shield of North Dakota in support of VitellaCare Health Centers
● Partners with client to develop and execute onsite events to increase engagement
● Partners with Blue Cross Blue Shield North Dakota to design events and experiences that drive account registrations
● Responsible for supporting VitellaCare with new account implementation
● Manages a cadence of proactively scheduled client interactions
● Leverages internal data sources to draft client facing materials
● Partners with Principal and Associate Principal to work cross functionally to respond to urgent client requests
● Submits internal team requests and tracks to completion (ex: Data, Science and Analytics, Tech, Marketing)
● Provides support across the Account Management team to manage internal projects and revenue reporting
● Performs other duties as assigned
Required Qualifications
● 3+ years of client success, marketing and member experience
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Bachelor’s degree in a relevant discipline
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Must be located in North Dakota
Preferred Qualifications
● Experience in consumer health technology, ideal
● Exceptional communication skills that are conducive to driving outcomes with clients
● Ability to build internal and external relationships, partnerships, business development ● Demonstrated ability to work cross functionally and build relationships
Physical Job Requirements
● Up to 50% travel
● May require standing, walking and sitting for extended amounts of time.
● Occasionally lift and carry items weighing up to 50 lbs.
● Manual and finger dexterity and hand-eye coordination
● Includes full range of body motion including.
● Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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What We Do
We’re designing a better way to deliver and pay for health while engaging and guiding a community of members to live their best health. As a national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, we deliver Primary Health. An entirely new model of health, Primary Health is driven by an interdisciplinary team that builds relationships with members to proactively move them towards their best health using measurement-based care. Join our movement as we create the future of health as it should be
