The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
The primary purpose of the Client Success Manager is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position is tasked with retaining clients by providing account management in line with agreed contracts and KPIs through strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.
The primary purpose of the Client Success Manager is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position is tasked with retaining clients by providing account management in line with agreed contracts and KPIs through strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Proactively manage the client, ensuring compliance with contractual KPIs
- Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
- Manage stakeholder relationships; bring on operations managers together on a regular basis and chair face-to-face review meetings.
- Study client’s business functions - gather information and evaluate output requirements and formats.
- Design modifications to enhance current practices.
- Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements.
- Ensure clients maximize the use of our platform and use it correctly.
- Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.
- Provide support outside of standard business hours as required to meet customer needs.
- Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders.
- Contribute to business development through the growth of existing accounts in new lines of business.
- Develop an account plan for assigned accounts that will form the basis of value-driven sales growth.
- Performs miscellaneous duties as assigned.
- $55,000 to $75,000base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Hybrid working model - we work best collaboratively, so we’ve provided a workspace where you’ll thrive whilst still giving the flexibility to work remotely when you need
- Volunteer days
- STIPs (Short Term Incentive Plan
- Regular team-building events
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
Gallery
Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
