Client Success Managers are the strategic liaisons between our team and our clients. You won’t just “check in”, you’ll build lasting client relationships, turn insights into strategy, and drive measurable results that help their business grow.
Small and local businesses deserve digital marketing that truly moves the needle and that’s where you come in. If you’ve managed SMB accounts before and love turning insights into action, this role was built for you.
What You’ll Do
- Serve as the primary point of contact for a portfolio of small business clients
- Build meaningful, consultative relationships rooted in trust
- Translate analytics and performance insights into clear, actionable next steps
- Guide clients through SEO and search visibility strategies that drive growth
- Identify opportunities to expand solutions that genuinely help their business
- Partner with your Account Executive and Digital Media team to ensure clients feel supported and informed
What You Bring
- 1–3 years of experience in agency, account management, or client-facing digital marketing
- Experience working directly with small or local businesses
- Understanding of local SEO, Google Business Profiles, and search fundamentals
- Confidence explaining performance metrics and optimization opportunities in simple terms
- Strong communication skills and a proactive, solutions-focused mindset
- A genuine desire to make a difference for every client you serve
Compensation & Benefits
Compensation & Benefits
- Base Salary Range: $45,000 - $60,000
- Compensation Band: $50,000 - $75,000
- Bonus Opportunities: Performance-based bonuses, renewal, upsell and quarterly bonuses,
- Benefits: Health, Dental, Vision, 401k, Paid Family Leave, PTO, Basic Life Insurance, Employee Wellness Program
Skills Required
- 1-3 years of experience in agency, account management, or client-facing digital marketing
- Experience working directly with small or local businesses
- Understanding of local SEO, Google Business Profiles, and search fundamentals
- Ability to explain performance metrics and optimization opportunities clearly
- Strong communication skills
- Proactive, solutions-focused mindset
- Desire to support and make a difference for clients
What We Do
CGI Digital | HelloNation is a digital media and storytelling platform and full-scale marketing company dedicated to helping organizations, businesses, and municipalities share their expertise and positive impact. With over three decades of experience, they specialize in professional video production, digital content, and online media, utilizing powerful storytelling to strengthen visibility and credibility for the communities and clients they serve.
