NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations
Requirements
• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience in SaaS, agency, or outsourcing environments
• Experience managing renewals or upsells
Benefits
• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Skills Required
- 3+ years of experience in account management, client success, or client services
- Excellent spoken and written English
- Confidence communicating with U.S. executives
- Strong relationship-building skills
- Strong problem-solving skills
- Experience with CRM tools such as HubSpot or Salesforce
- Ability to manage multiple accounts simultaneously
- Availability to work U.S. business hours
- Based in the Philippines
- Reliable home office setup and stable internet connection
- Experience in SaaS, agency, or outsourcing environments
- Experience managing renewals or upsells
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
