Client Success Manager

Posted Yesterday
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Hiring Remotely in Tallinn, Harju Maakond, EST
Remote
Junior
Marketing Tech • Other • SEO
PRNEWS.IO is the ultimate platform for businesses, marketers, and PR professionals seeking seamless media placement.
The Role
Manage B2B client relationships, analyze customer goals and profiles, recommend advertising products, support campaign execution, conduct portfolio health checks, and drive retention, revenue, order frequency, and customer lifetime value. Maintain CRM records, meet sales KPIs, advise clients on new offerings, and collaborate with Sales and Marketing to improve outcomes and processes.
Summary Generated by Built In

About the Role

The Customer Success Manager plays a key role in driving customer growth and cultivating long-term, trusted relationships. This position directly impacts our team’s success by increasing customer lifetime value and supporting ongoing engagement within the platform.

Part of the Sales team, you’ll be a crucial link between the company and our clients, working with top-tier global brands, visionary entrepreneurs, and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.


What You’ll Do
  • Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
  • Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
  • Advise clients on new products, services, promotions, and special offers to maximize their success.
  • Build and nurture long-term, mutually beneficial relationships with clients.
  • Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
  • Drive growth by increasing customer lifetime value, order frequency, and average revenue.
  • Meet or exceed sales targets and key performance indicators (KPIs).
  • Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
  • Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
  • Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.


Requirements
  • 2+ years of sales experience (in online advertising or digital services)
  • Experience in international sales is a plus
  • Strong communication skills to work comfortably with calls and personalized email correspondence
  • Proficiency in business English at a high level, both spoken and written, and knowledge of a second language is welcomed; Ukrainian or Russian language is a massive plus!
  • Positive attitude and flexibility to change (driven by our growth in different geographic markets)
  • Sincere curiosity to learn new trends



Benefits
  • Competitive compensation package with performance-based bonuses
  • A vibrant team of professionals with diverse expertise and backgrounds
  • Unique career development opportunities and room for professional growth
  • Employee referral program
  • Paid annual leave and a supportive work environment


If you're a driven B2B sales professional and excited to grow a key market with global potential, we'd love to hear from you!



Skills Required

  • 2+ years of sales experience, preferably in online advertising or digital services
  • Strong communication skills for calls and personalized email correspondence
  • High-level spoken and written business English proficiency
  • International sales experience
  • Knowledge of a second language, especially Ukrainian or Russian
  • Positive attitude and flexibility to change
  • Curiosity and willingness to learn new trends
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The Company
HQ: Tallinn, Harju maakond
50 Employees
Year Founded: 2015

What We Do

What is PRNEWS.IO? PRNEWS.IO is the world’s largest marketplace for publishing sponsored content across digital media. Think of it as an Amazon for press mentions, PR, and SEO articles with high-quality backlinks included. PRNEWS.IO allows you to publish articles on over 100,000 media sources in 96 countries. With user-friendly filters, you can easily find the right media that aligns with your target audience, SEO metrics, and budget. Once you find your ideal match, you can get your content published quickly. This all-in-one platform saves you both time and money by consolidating all your PR needs under one roof. No more juggling between comparison tools or dealing with multiple publishers. With PRNEWS.IO, you’re in control of a powerful PR tool that takes you where you need to go, with ease. There's no subscription or long-term commitment required. The platform operates as a marketplace, so you choose what to buy and when. There are no minimum order requirements and no hidden fees. PRNEWS.IO offers multiple payment options to suit your needs: Bank transfer -Credit/debit card -Bitpay -USDT TRC 20 Invoices for any payment method can be found in your account's transaction history. Please note that all prices in the catalog are set by the publishers. PRNEWS.IO adds a 15% service fee on top of publisher costs. This fee covers order processing, workflow management, media database updates, site data aggregation (traffic, SEO, etc.), and access to our technical support. Who writes the content? If you have your copywriters, you’re welcome to use your content but make sure it complies with the publisher’s content requirements listed on each site description. Don’t want to worry about content writing? Simply select the “Writing Services” option for each website, and our professional writers will handle it for you.

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