What is Leapsome?
Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.
Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.
Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.
It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!
Your OpportunityAs a Client Success Manager you’re responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory. You will focus on our SMB customers.
What is your job?
Customer Relationship & Growth
Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling strategies that align with customer needs while achieving commercial targets
Own customer renewals and drive net revenue retention across your book of business
Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption
Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome
Customer Success Operations
Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value
Work to make customer success processes and structures scalable as we grow
Leverage customer success platforms and CRM tools to track engagement and proactively identify at-risk accounts
Product & Feedback Loop
Gather feedback and user stories directly from our customers, come up with ideas to improve the product
Work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!)
Build lasting relationships with our customers and help them build better companies
Required Qualifications
University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
Fluent in English and German both in written and spoken form
Proven track record of managing customer renewals and driving net revenue retention, or similar experience
Skills & Attributes
You enjoy negotiating contracts and identifying & converting expansion opportunities
You are a people-person and curious to fully understand your counterpart
You excel at communicating complex processes in a simple way
You strive to provide outstanding customer experiences by effectively communicating the value and ROI of our solutions, ensuring customers recognize the impact on their business goals and objectives
You are process-driven and continuously work to improve existing processes
You have a good understanding of technology and make decisions based on data
Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have real impact in this space
Nice to Have
Previous experience in HR tech or People Operations software
Experience in a high-growth SaaS startup environment
Learning and development: Grow your skills with a €2,000 yearly development budget and full access to the Good Habitz platform.
Work-from-home stipend: A one-time €1,000 stipend to set up your home workspace.
Competitive pay and equity: Competitive salary plus a pre-IPO equity package, so you share in the company's growth.
Corporate benefits: Exclusive discounts and deals from our partner network.
Vacation: 30 vacation days a year plus public holidays, with the option to upgrade to 40 days at adjusted pay. After 5 years at Leapsome, take a month-long paid sabbatical.
Wellness benefits: Stay active with a fully sponsored Urban Sports Club M membership, and support your mental health with an Oliva subscription that includes 1:1 therapy sessions, plus company workshops on mindfulness and digital wellness.
Hybrid and flexible work: Spend 2 days a week with the team in our Berlin office, Tuesdays and Thursdays.
Impact: Join a fast-growing HR platform trusted by more than 2,000 companies worldwide: you'll help shape how companies run HR and grow their people in one connected system.
Culture: A diverse, international team that values open feedback and celebrates wins, big and small.
Sponsored lunch: Lunch is on us every Tuesday and Thursday.
Work from anywhere: Work from a different location for up to 2 months a year.
Monthly team activities: Join Feierabend, a monthly budget to get-together in Berlin — hosted by employees, for employees.
This role is based in Berlin and the salary range for this position is €48,000 - €75,000 + Bonus + Equity. View our full compensation framework here.
Leapsome aims to pay generously and fairly. If the listed range isn’t working for your situation, please tell us early in the process, we’d rather have that conversation than lose a great candidate over a number we may be able to address.
If your role or skillset isn’t covered in our compensation framework, it’s likely because we haven’t hired enough in that area yet. We’ll build a data-backed range before we make you an offer, and we’ll share our thinking with you as early as we can.
This note is published for transparency. It reflects our compensation philosophy as of June 2026 and describes our general global approach — it is not a contract, offer, or entitlement to any salary, increase, or bonus, and may change at any time. Individual compensation is always governed solely by your written employment agreement and applicable local law.
Leapsome’s values
We stay true to our values in everything we do at Leapsome.
Impact is everything — We aim high, focus on the outcomes that matter and say no to the rest.
Speed is our advantage — We move fast with intent — simplifying, automating, and learning as we go.
Owners without egos — We trust owners and expect excellence in return. We take responsibility individually, support each other, and win as a team.
Candid is kind — We speak up early and respectfully. We assume good intent, stay curious, and care about each other’s growth.
Excited to be part of Leapsome? 😊
Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙
A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
We look forward to getting to know you!
You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Help us make work fulfilling for everyone!
At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.
Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.
Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!
Skills Required
- University degree or equivalent work experience
- 3+ years of experience in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in B2B SaaS
- Fluency in written and spoken English and German
- Proven experience managing customer renewals and driving net revenue retention, or similar experience
- Experience with CRM systems such as Salesforce or HubSpot
- Experience with customer success platforms such as Gainsight or ChurnZero
- Previous experience in HR technology or People Operations software
- Experience in a high-growth SaaS startup environment
Leapsome Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leapsome and has not been reviewed or approved by Leapsome.
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Fair & Transparent Compensation — Pay is considered well-benchmarked and supported by a documented equal pay policy aimed at preventing gaps across groups. Compensation processes emphasize transparent, data-driven salary reviews and analytics to surface potential inequities.
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Leave & Time Off Breadth — Time off includes 30 vacation days annually plus public holidays, with options to increase to 40 days and a paid one‑month sabbatical after five years. Paid holidays and sick days further extend leave coverage.
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Healthcare Strength — Health coverage spans medical, dental, vision, life, and disability insurance, complemented by One Medical, telehealth, FSA, and a healthcare advocacy team. Mental‑health access (including therapy sessions) is provided alongside wellness resources.
Leapsome Insights
What We Do
Leapsome is an all-in-one intelligent people enablement platform. CEOs and HR teams at more than 1400 forward-thinking companies (including Spotify, monday.com, and Unity) use Leapsome’s intelligent people enablement platform to drive employee development, productivity, and engagement. As an all-in-one people enablement platform, Leapsome combines tools for Goals & OKRs Management, Performance Reviews and 360s, Development Frameworks, Employee Learning & Onboarding, Employee Engagement Surveys, Feedback & Praise, Compensation & Promotions, and Meetings.
Why Work With Us
Put simply, our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse company where people — and not just the business — thrive.
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