The Medicus Firm (TMF), a part of M3USA, is a national healthcare recruitment firm with a mission to be the market leader which is most respected for its Performance, People, and Partnerships. One of the largest physician recruitment companies in the US, TMF focuses on providing the most efficient and effective recruiting services to hospitals and healthcare employers nationwide with unmatched sophistication, consultation, and market insight. Due to its transparent and consultative approach, The Medicus Firm is a nine-time winner of the Best of Staffing Client Satisfaction award, presented by ClearlyRated. By providing a collaborative work environment with a competitive compensation model, TMF has successfully built an accomplished team that is the recipient of multiple awards for its culture.
Due to our continued growth, we are hiring for a Client Success Manager at The Medicus Firm, an M3 company.
As part of the M3 family of companies, The Medicus Firm benefits from M3’s physician reach through millions of active physicians who regularly participate in market research, continuing education, clinical research, professional enrichment, etc.
Job DescriptionThe Client Success Manager works in managing existing clients, ensuring client satisfaction, and generating referrals and request for proposal opportunities for the company with key accounts and systems. They will be responsible for managing a book of accounts through client-facing activities to develop and maintaining existing accounts to ensure success of each individual partnership, while identifying and completing request for proposals on behalf of the company.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Establish, develop, and maintain accounts and processes to ensure quality of client servicing is of the highest possible standard
- Generate additional business or leads with current clients by obtaining referrals
- Effectively manage accounts through the recruitment process via introductory calls, biweekly calls and formal project reviews
- Ensure client adoption of processes, usage of client portal, and management of A/R collection
- Assist production staff with any client issues or processes with existing clientele
- Maintain and drive additional business with current accounts through strategic account development and client relationships
- Create and generate references (live or in the form of a reference letter)
- Identify opportunities and create client case studies on behalf of TMF to outline varying degrees of performance, financial impacts, or other areas where a client issue was solved
- Manage case study portfolio: updates with new information, organization or case studies, implementation or usage within sales decks
- Identify request for proposal opportunities and secure opportunities to submit bids
- Manage all RFP processes from start to finish: securing of bids, obtaining necessary information, managing timeline, submitting proposals, and ensuring follow-up with secured bids
- Effectively promote company’s services and develop new business by identifying leads, qualifying prospects, and building relationships
- Achieve all individual key performance indicators, meeting as a minimum or exceeding targets quarterly and annually
- Manages Client Satisfaction outcomes with all national accounts and their subsidiaries
- Ensure processes and initiatives are understood and followed for internal teams and clients, and timelines or targets are achieved
- Can implement ideas and strategies for the growth and success of client accounts
- Can assist in determining pricing schedules, creating quotes, delivering proposals, and negotiating all contracts with current clients
- Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients
- Any other projects as assigned by the COO or VP of Strategic Accounts
- High school diploma or equivalent required. Bachelor’s degree or equivalency preferred
- 3+ years of sales or recruitment experience or account management experience
- Preferred experience in physician recruitment or healthcare sales
- Proven track record in account management for healthcare recruitment
- Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
- Ability to effectively communicate with counterparts, management, clients, and internal departments
- Strong record to target achievement (sales, revenue, quotas, margins, etc.)
- Collaborative and supportive with colleagues
- Excellent presentation skills
- Excellent written and verbal communication skills
- Demonstrated experience in resolving issues, brainstorming, and problem-solving
About M3USA
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Benefits:
A career opportunity with M3 USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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Skills Required
- High school diploma or equivalent
- Bachelor's degree or equivalent
- At least 3 years of sales, recruitment, or account management experience
- Experience in physician recruitment or healthcare sales
- Proven account management experience in healthcare recruitment
- Ability to work with and sell to C-suite leaders, HR departments, and senior executives
- Track record of achieving sales, revenue, quota, or margin targets
- Effective communication with clients, management, and internal departments
- Excellent presentation skills
- Excellent written and verbal communication skills
- Experience resolving issues, brainstorming, and problem-solving
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
