At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.
A strong command of security operations technical concepts and repeatable processes are required.
The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
How you'll make an impact
Briefing new clients on operational execution and expected outcomes
Technical/tactical discussions on operational activities as they related to cyber threat actor operations
Provide Technical and Product Support for Managed Services
Provide Client product knowledge & support to encourage renewals
What we're looking for
Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.
Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
Knowledgeable of MITRE Attack Framework
Security+, or equivalent cyber security certification
Comfortable and knowledgeable with utilizing Copilot for all Microsoft Office products
Knowledgeable and experienced in creating AI agents
Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
Strong presentation and verbal communication skills.
A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
Must possess a high degree of initiative, motivation, and problem-solving skills
Ability to translate complex technical concepts into business risk and desired outcomes
Experience with cyber threat actor techniques, tactics, and procedures
Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
Experience working with C-Suite executives, VPs or Directors.
Ability to build and nurture trusted relationships with clients and internally.
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What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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Skills Required
- Four-year degree in Cyber Security, Computer Science, Information Systems or related degree
- Knowledge of SIEM tools (Splunk, LogRhythm, QRadar)
- Knowledge of MITRE ATT&CK framework
- Security+ or equivalent cyber security certification
- Comfortable using Copilot for Microsoft Office products
- Experience creating AI agents
- Current knowledge of client success practices, security threats, solutions, security tools, and network technologies
- Strong presentation and verbal communication skills
- Process-oriented with strong attention to detail and organizational skills
- High degree of initiative, motivation, and problem-solving skills
- Ability to translate complex technical concepts into business risk and desired outcomes
- Experience with cyber threat actor techniques, tactics, and procedures
- Experience with CRM software such as Salesforce and ServiceNow
- Experience engaging with C-Suite executives, VPs, or Directors
- Ability to build and nurture trusted client and internal relationships
Optiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Optiv and has not been reviewed or approved by Optiv.
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Retirement Support — Immediate vesting with a clear 401(k) match and a solid retirement setup are emphasized in official materials. This positions retirement benefits as a dependable part of the total package.
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Leave & Time Off Breadth — A flexible, no‑accrual “Recharge” policy for eligible exempt roles and traditional PTO for non‑exempt roles are highlighted. Hybrid/remote flexibility also appears frequently across role descriptions.
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Healthcare Strength — Comprehensive medical, dental, and vision options with FSA/HSA (including a company HSA contribution) are described. Company‑paid life, AD&D, and short‑/long‑term disability further strengthen core protections.
Optiv Insights
What We Do
Optiv is a security solutions integrator – “one-stop” trusted partner with a singular focus on cybersecurity. Our end-to-end cybersecurity capabilities span risk management and transformation, cyber digital transformation, threat management, security operations, identity and data management, and integration and innovation, helping organizations realize stronger, simpler and more cost-efficient cybersecurity programs that support business requirements and outcomes. At Optiv, we are modernizing cybersecurity to enable clients to innovate their consumption models, integrate infrastructure and technology to maximize value, achieve measurable outcomes, and realize complete solutions and business alignment.
