Position: Client Success Manager
Status: Contractor
About Us:
Verified First is a booming tech company on a mission to deliver cutting-edge technology, transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you — ambitious, hardworking, and fun — to join our team!
Summary:
The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.
How our Client Success Manager spends their time:
- Build and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment;
- Identify and build relationships with key leadership/decision makers;
- Contact at-risk clients to find resolutions and retain them;
- Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First;
- Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs;
- Work with clients to match Verified First products and services to fulfill their current and future hiring needs;
- Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add;
- Perform other duties as needed.
What you bring:
- Proven work experience as a Customer Success or Account Manager;
- Encourage a direct and positive relationship between the community and the company;
- Able to thrive in a fast-paced environment;
- Exceptional ability to communicate and foster positive business relationships;
- Able to quickly learn new software and use systems accurately;
- You are a natural problem solver and are focused on creating solutions;
- You can adapt quickly to a changing environment;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
Qualifications:
- High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred;
- 2+ years of experience in Customer Success or Account Management is preferred;
- Experience working for a CRA, or HRIS platform;
- Experience using Salesforce or similar CRM a plus;
- Working knowledge of G-Suite and Microsoft Office products.
What we bring:
- Work-life balance: Enjoy your free time with paid holidays, and paid time off starting on your first day;
- Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
- Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.
What are the next steps?
Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.
Skills Required
- High School Diploma
- Bachelor's Degree in Business Administration or similar
- Proven work experience as a Customer Success or Account Manager
- 2+ years of experience in Customer Success or Account Management
- Experience working for a CRA or HRIS platform
- Experience using Salesforce or similar CRM
- Working knowledge of G Suite and Microsoft Office products
- Strong verbal and written communication skills
- Ability to quickly learn new software and work independently
What We Do
Headquartered in Meridian, Idaho, Verified First is the premier background and drug screening company. Our customizable search solutions help companies of all industries validate and verify potential employees. We take pride in our ability to work with organizations of all sizes, and our global reach enables us to solve even the toughest background screening challenges quickly. www.VerifiedFirst.com HELPING YOU TRANSFORM FROM GOOD TO GREAT When our founders, Devon Dickinson and Tommy Cheng, started Verified First in 2012, they found inspiration from legendary business consultant Jim Collins. In his famous book, "From Good to Great," Collins argues that companies make transformations through making human capital their first priority. Collins compares a business to a bus and the leader as a bus driver. For a company to get to its destination, it’s critical to get the right people on the bus and keep the wrong people off the bus. Starting with “who” instead of “what” helps businesses adapt to a changing world and change direction to be successful. Even if you have great vision, a lack of great people can still create a mediocre company. Our founders took this advice to heart not only when building the team for Verified First, but also when determining our company’s purpose: To make companies great by helping them make effective hiring decisions. CULTURE IS KEY We know that our customer service is only as good as the employees that provide it. In a service-driven industry like ours, it’s critical that we find, train, and nurture the best employees we can. We take extra care in making sure they love where they work. Because of our focus on employee satisfaction and growing a positive culture, we were named one of the Best Places to Work in Idaho for 2016, 2017, and 2018. We won culture awards from Outside magazine in 2016 and Entrepreneur magazine in 2017. Happy employees make happy clients—who better to help you find the best possible employees for your business?
