Client Success Manager I

We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes? Are you highly organized, a clear communicator, and eager to grow your career in client success? If so, we'd love to speak with you!

As a CSM I, you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence. You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs — then translating that understanding into tangible platform outcomes.

Your First Mission: To deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes.

Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.

Your Philosophy: To create a raving fan of every person that crosses your path.

In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment. This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.

• Building strong, trusted relationships with clients and understanding their goals and priorities

• Communicating clearly and proactively — setting expectations, sharing updates, and ensuring clients feel supported

• Driving product adoption by translating client goals into thoughtful, tailored platform recommendations

• Managing multiple clients and priorities while staying highly organized and detail-oriented

• Collaborating cross-functionally to advocate for client needs and ensure timely solutions

• Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset

• 3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role 

• 1+ year managing a book of business

• Strong written and verbal communication skills

• Comfort learning new software platforms quickly — experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs)

• A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn

• A track record of being reliable, organized, and thorough in your work

• Experience in a fast-paced, team-oriented environment

• An interest in the real estate industry (a passion is a plus!)

• Enthusiasm, competitive spirit, and a friendly and sunny disposition

• Asking great questions — you dig below the surface to truly understand what a client needs

• Translating client goals into clear, actionable next steps on the platform

• Learning fast and applying new knowledge to real situations

• Prioritizing effectively when juggling multiple clients and tasks

• Drawing people in with your energy and can-do attitude

• Following up, following through, and never letting things fall through the cracks

• Not taking yourself too seriously — you stay humble and keep it fun

• Located in Austin, TX or Scottsdale, AZ — Hybrid (In office 3 days a week once)

• Working hours of 8:00 am to 5:00 pm