Client Success Manager I - (CSMI)

Apply today to join Coreforce, where your Client Success expertise makes a real impact.  

Join Our Team as a Client Success Manager I - (CSM I)

Company: Coreforce.
Location: Atlanta, GA (Hybrid).
Job Type: Full-time.
Salary: Based on Experience.

Company Overview:
Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. ​Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager I - (CSM I)– Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• Flexible hybrid schedule.
• Free chef-inspired lunch Monday–Thursday.
• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401 (k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

Responsibilities:

Manage Tier 4 Client Portfolio

• Serve as the primary Client Success contact for Tier 4 public safety agencies
• Maintain consistent engagement through digital and virtual touchpoints
• Monitor account health and proactively address engagement gaps
• Act as the point of accountability and VoC across Client Success, Product, Support, and Leadership

Execute Digital Engagement Model

• Conduct bi-annual virtual business reviews
• Execute quarterly digital touchpoints with assigned accounts
• Monitor adoption dashboards and support tools to identify trends and engagement needs
• Proactively manage health monitoring signals and initiate outreach when risk indicators appear

Support Retention & Expansion

• Initiate renewal strategy planning 12–18 months in advance
• Identify expansion opportunities through adoption insights and client engagement
• Work with Marketing to execute targeted expansion email campaigns
• Responsible for early risk identification, development and coordination of risk mitigation plans
• Engage executive leadership when risk indicators require escalation

Operational Coordination

• Coordinate with internal teams including Sales, Support, Product, and Engineering
• Process quotes, purchase orders, and sales orders
• Maintain accurate customer records and engagement documentation within CRM systems

• 3+ years in Client Success, Account Management, or customer-facing SaaS roles
• Experience supporting public sector, GovTech, or public safety organizations preferred
• Strong organizational skills with the ability to manage a high-volume account portfolio
• Experience executing digital engagement or scaled customer success programs
• Ability to identify customer risk indicators and proactively initiate engagement
• Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
• Strong written and verbal communication skills
• Ability to coordinate across cross-functional teams
• Travel expectation: 5–10%

Coreforce is an equal opportunity employer committed to diversity and inclusion.