Client Success Manager [Hybrid]

Hey! We’re The HOTH.

Our name stands for Hittem’ Over the Head – in other words, to bludgeon with awesomeness.

It can be used as a noun (as in our product, or brand), or as a verb (to HOTH someone or HOTH something). And it’s how our clients refer to one of the world’s top Search Engine Marketing companies.

We have an awesome managed SEO service called HOTH X , and we're looking for a dedicated, driven people-pleaser to help guide our customers through their HOTH X journey. You can read more about the service here. Essentially, it’s a turnkey managed SEO service for clients who don’t have the time or technical know-how to manage their own SEO. The goal of the service is to increase their online rankings and drive more traffic to their business!

As a part of the HOTH X team, you will be the main point of contact with our clients who have an active HOTH X campaign. Daily tasks include hopping on the phone with clients for onboarding and consultations, conducting SEO research, diving into analytics and reporting, and all-around helping make our customer experience awesome.

The ideal candidate for this role is comfortable with speaking to clients over the phone and video chat, has great time-management skills, and is an all-star at building relationships. Additionally, we are looking for a data-minded person who feels comfortable navigating spreadsheets and taking away key insights from data sets.

Prior SEO knowledge is not required (but certainly helps!). We provide all the training and tools necessary to speak with our clients about SEO strategy. We'd love to see candidates who already have experience managing clients in person or over the phone. 

A typical 'Day in the Life' might consist of: 

• 40% communicating with clients via phone and email, guiding them through their SEO journey.
• 25% analyzing SEO data and reports to make strategic recommendations for our clients. 
• 10% coordinating with the sales, fulfillment, and production team to ensure timely order completion and happy clients! 
• 10% team meetings with your fellow client success managers and supervisor to review team updates and SEO trends. 
• 10% continuing your education and training in digital marketing.
• 5% eating snacks, petting dogs, and enjoying our beautiful downtown office. 
• 100% channeling your passion into making a tangible difference for our clients!

This role is a full-time position that will report to our beautiful Downtown St. Petersburg office and will be eligible for all full-time team member benefits as detailed on our Careers Page. 

We are looking to fill this role in the coming weeks. All candidates must be available to start within that timeframe. 

Pay for this role will begin at $40,000 plus a monthly book commission (total annual comp should land around $50-55,000 after bonuses). 

Note: This position is expected to report to our office full-time on Mondays, Wednesdays, and Fridays. Remote work is available on Tuesdays and Thursdays each week (hooray for hybrid work environments!). 

• You love helping people achieve what they set out to do.
• You're comfortable building client relationships over the phone and email. 
• You love data. You get excited about spreadsheets and are proficient with Excel formulas. 
• You can systematically sort through problems and provide solution options.
• You're excited about representing a service that makes a positive impact in people's lives. 
• You have a customer service background.
• You get energy and excitement from helping people.
• You're ready to learn in a fast-paced environment.
• You love dogs (we have really cute ones in our office every day). 
• You want more.

• At least 2 years in a customer service or client experience role where communication (over the phone or in person) was your main responsibility. 
• Strong written and verbal communication skills.
• Time management and organization skills.
• Excellent customer service skills.
• Excellent attention to detail.
• A team-player mindset and the desire to contribute to the fantastic HOTH X team culture. 
• Ambition to learn and grow.

We’re one of the best types of companies to work for – We’re already successful and growing, but not so big that you can’t be heard. 

We began as a small, bootstrapped startup from Chicago, and we have now grown to be one of the largest Search Engine Marketing providers in the world.

Thanks to our maniacal commitment to Hitting our customers Over The Head (aka. HOTHing) with awesome products and service, we’ve grown to well over 10,000+ high-value users all over the world.

Our mission is to help as many people in the world with Search Engine Marketing as possible, and have a blast while doing it.

We currently have a core team distributed throughout the US with a central office in St. Pete Florida, as well as a large international team.

Here are some reasons you want to work with us:

• We've been voted one of Tampa Bay's Best Places to Work for the last four years in a row by the Tampa Bay Business Journal!
• We are a driven, successful, fun company that is experiencing insane growth.
• We have awesome products, a great reputation, and systems for everything.
• Our branding is nuts. Our mascot is The HOTH monster and we have a 6’ tall HOTH costume.
• We’re awesome. 100% results-driven. No bullshitters.
• You will work with a small team to make sure our customers are getting world-class support.
• We have a cool office environment in downtown St. Pete - voted one of Tampa Bay's Coolest Office Spaces by the Tampa Bay Business Journal! 
• Our benefits and perks package is great. We’re talking:
  • Hybrid/remote work opportunities
  • 401ks with 3% match
  • Medical, Vision, Dental Insurance 
  • Paid Vacation, Sick Days, Bereavement Days, Paid Parental Leave, and Holidays
  • $50/month Wellness Stipend
  • Charity Donation Opportunities
  • Team Celebrations and Offsite Team Building Activities 
  • Free Downtown Parking
  • Free Breakfast Mondays & Free Lunch Fridays
  • Casual dress
  • Dog-Friendly Office
  • & more you can read on our Careers Page!
    

Fill out the application form and attach your resume. 

In your responses, tell us a bit about yourself, why you're interested in this role, and include the word 'banana' somewhere (bonus points for creativity!). 

*The HOTH does not and will not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, political affiliation, or military status in any of its activities or operations.